Field Service Engineer & Technical Support Specialist

0481 Solenis Poland sp. z o.o.; Monza; Hybrid; EUR 35,000 - 42,000; Full time

Job summary

Solenis is seeking a Field Service Engineer & Technical Support Specialist to support customers in North Italy and across South Europe, with a hybrid work arrangement based in Northern Italy. You will manage installations, troubleshooting, and service proposals, travelling regularly to customer sites and coordinating with cross-functional teams.

The ideal candidate has a technical degree, 3–7 years of field service experience, and strong electromechanical and automation skills.

Qualifications

• Degree or technical diploma in Mechanical/Electrical/Automation/Industrial Maintenance or related field.
• 3–7 years of experience in Field Service, Technical Support, Maintenance Engineering, or Equipment Service in industrial environments.
• Strong electromechanical troubleshooting including electrical systems, motors, pumps, dosing equipment, instrumentation, and process equipment.
• Experience in Water Treatment, Food & Beverage, Utilities, Process Industry, or related sectors.
• Ability to read electrical schematics, P&IDs, mechanical drawings, and other technical documentation.
• Familiarity with PLC-controlled equipment and industrial automation systems.
• Fluency in Italian and good command of English.
• Willingness to travel approximately 50–60% within Italy.

Responsibilities

• Perform installation, start‑up, commissioning, maintenance, troubleshooting, and repair on industrial water treatment equipment and dosing systems at customer sites.
• Provide technical support and diagnostics remotely and on-site to resolve issues.
• Conduct preventive maintenance inspections and recommend improvements for reliability and performance.
• Support customers in Food & Beverage and Industrial Water Treatment applications.
• Prepare technical and commercial quotations for equipment, spare parts, service interventions, maintenance contracts, and system upgrades.
• Coordinate service activities with internal teams, subcontractors, suppliers, and customers to ensure timely execution.

Skills

Electromechanical troubleshooting

Italian language

English language

Education

Mechanical/Electrical/Automation/Industrial Maintenance degree or diploma

Tools

PLC systems

Industrial automation

Job description

Field Service Engineer & Technical Support Specialist

Contract: Permanent, Full-Time

Collective Labour Agreement: CCNL B2 Tecnico di Processo - Chemical Industry

Salary range: 35000 - 42000 EUR per annum

Location: North Italy

Position Overview Solenis is seeking an experienced Field Service Engineer & Technical Support Specialist to support customers and commercial activities across the South Europe region, with a primary focus on Italy. This position is ideal for a hands‑on technical professional with a strong electromechanical background, experience in Food & Beverage and Industrial Water Treatment applications, and proven ability to manage customer relationships, service activities, and technical‑commercial proposals. The successful candidate will play a key role in ensuring the reliability and performance of customer installations while supporting business growth through technical expertise and solution‑oriented service. This is a hybrid position based in Northern Italy, requiring regular travel throughout the territory.

Key Responsibilities

As a Field Service Engineer & Technical Support Specialist, you will be responsible for:

• Performing installation, start‑up, commissioning, maintenance, troubleshooting, and repair activities on industrial water treatment equipment and dosing systems at customer sites.
• Providing technical support and diagnostics, both remotely and on‑site, ensuring rapid resolution of mechanical, electrical, instrumentation, and process‑related issues.
• Conducting preventive maintenance inspections and recommending improvements to optimize equipment reliability and performance.
• Supporting customers operating in Food & Beverage and Industrial Water Treatment applications.
• Assessing customer needs and identifying opportunities for equipment upgrades, retrofits, and optimization projects.
• Preparing technical and commercial quotations for equipment, spare parts, service interventions, maintenance contracts, and system upgrades.
• Coordinating service activities with internal teams, subcontractors, suppliers, and customers to ensure timely execution.
• Supporting the Sales and Account Management teams with technical expertise during customer visits and project development.
• Preparing service reports, technical documentation, equipment assessments, and maintenance recommendations.
• Ensuring compliance with Solenis safety standards and customer site requirements during all field activities.
• Supporting continuous improvement initiatives and contributing to the growth of Solenis' Equipment and Solutions business.

The Ideal Candidate

We are looking for a customer‑focused and technically skilled professional with:

• A degree or technical diploma in Mechanical Engineering, Electrical Engineering, Electromechanics, Automation, Industrial Maintenance, or a related technical field.
• 3‑7 years of experience in Field Service, Technical Support, Maintenance Engineering, or Equipment Service roles within industrial environments.
• Strong electromechanical troubleshooting skills, including electrical systems, motors, pumps, dosing equipment, instrumentation, and process equipment.
• Experience within Water Treatment, Food & Beverage, Utilities, Process Industry, or related sectors.
• Knowledge of industrial water treatment technologies, chemical dosing systems, filtration systems, pumping equipment, and process instrumentation.
• Experience in preparing and managing technical and commercial offers, service quotations, and project cost estimations.
• Ability to read and interpret electrical schematics, P&IDs, mechanical drawings, and technical documentation.
• Familiarity with PLC‑controlled equipment and industrial automation systems.
• Good understanding of health, safety, and environmental requirements in industrial facilities.
• Strong organizational skills and the ability to manage multiple priorities independently.
• Fluency in Italian and a good command of English.
• Availability to travel approximately 50‑60% of the time within Italy
• Valid driving license.

Personal Skills

• Strong customer orientation and service mindset.
• Excellent problem‑solving and analytical capabilities.
• Effective communication and interpersonal skills.
• Ability to work independently while collaborating with cross‑functional teams.
• Commercial awareness and ability to identify business opportunities through technical interactions.
• Proactive, flexible, and results‑driven attitude.

Nice to have

• Previous experience with Food & Beverage production plants, CIP systems, utilities, and process water applications.
• Knowledge of reverse osmosis, filtration, softening, disinfection, and industrial wastewater treatment systems.
• Experience with digital monitoring platforms, remote diagnostics, and connected industrial equipment.
• Project coordination and contractor management experience.

Solenis is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, or disability status. At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development.

At Solenis, we believe in transparency, equity, and fair compensation practices. In alignment with our commitment to EU Pay Transparency standards, we are pleased to share the expected initial salary range for this role upfront: Annual Gross Base Salary Range:

Solenis is a proud equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state‑of‑the‑art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.