Field Service Engineer - Medical in Tuscany

Stryker; Fiumicino; Ibrido; EUR 36.000 - 59.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company van

Fuel card

Corporate credit card

iPhone

Laptop

Onboarding program

Technical training

Career development

Descrizione del lavoro

Stryker is seeking a Field Service Engineer to install, maintain, and repair a broad portfolio of medical technologies across the Tuscany region. You will independently plan service visits, balance preventive maintenance with repairs, and document all field activity while meeting customer needs and timelines.

The role requires a Bachelor’s degree in electronics, mechanical, or biomedical engineering, fluent Italian, and English at B2 level or higher, with 1–3 years in medical devices or

Competenze

• Bachelor's degree in electronic/mechanical/biomedical engineering or related field.
• Fluent Italian and English at B2 level or higher.
• 1–3 years of experience in medical device repair or healthcare.
• Strong mechanical skills and ability to work autonomously.

Mansioni

• Install, maintain, repair, and support Stryker medical technologies at customer sites.
• Plan and manage service visits across territories and schedules.
• Document activities and access technical information using software tools.
• AssistQuality with recalls, safety alerts, and field actions.
• Perform installations, calibrations, and software/hardware updates.
• Provide training to internal and external personnel and ensure traceability.

Conoscenze

Field service

Fluent Italian

English (B2)

Customer interaction

Planning & organization

Formazione

Bachelor's degree in electronics/mechanical/biomedical engineering

Strumenti

Microsoft Office

Outlook

Descrizione del lavoro

Work Flexibility: Field-based

Why Join Us?

At Stryker, we are committed to improving patient outcomes through innovative medical technologies. We are currently looking for a motivated and customer-focused Field Service Engineer to join our Technical Services team, supporting customers across the Tuscany region of Italy.

This is an excellent opportunity for an engineer who enjoys combining hands‑on technical work with customer interaction, thrives in an autonomous field‑based role, and is passionate about delivering outstanding service in a fast‑paced healthcare environment.

The Role

As a Field Service Engineer, you will be responsible for the installation, maintenance, repair, and technical support of a broad portfolio of Stryker medical technologies, ensuring our customers receive timely and high‑quality service. A key aspect of this position is the ability to independently plan and manage your service schedule across your territory. You will take full ownership of organizing customer visits, balancing preventive maintenance, repairs, installations, and administrative activities while adapting to customer needs and priorities.

Geographical area: Tuscany

Responsibilities

• Repair and inspect Stryker electronic/mechanical products (hospital beds and stretchers, ambulance stretchers, defibrillators).
• Perform annual inspection and calibration according to the MDR, at the customer's site.
• Use software and technology tools to properly document and archive technical reports of performed activities and access technical information.
• Assist the Quality Department/customer with any product recalls, field safety alerts, and field action notices.
• Fulfil service contracts with scheduled maintenance.
• Provide technical training to internal and external personnel.
• Perform installation of Stryker systems at the customer's site.
• Perform software and hardware updates.
• Provide technical support to internal (sales team) and external customers.
• Efficient and comprehensive documentation of service activities for internal and external use.
• Ensure billing for services provided and contribute to achieving sales goals.
• Ensure the traceability of all Stryker products in the field through reporting tools.
• Ensure excellent follow‑up on all customer issues.
• Schedule customer visits in collaboration with the sales team or customer service.

Working Conditions

Work will take place in a variety of settings, including the shop floor, hospitals, and various customer sites. Field Service Engineers will interact with key customers and stakeholders, including hospital staff, clinical engineering staff and managers, maintenance personnel, procurement, and purchasing personnel.

Travel will be regular within the defined region, and travel expenses will be covered according to Stryker's standard travel policy.

Attend regular meetings and team meetings. Attend team meetings and give presentations to encourage team development.

This is a field-based position, with 80% travel. The remainder of the time will be home-based/working remotely.

What We Offer

Permanent employment contract. Competitive salary package.

• Company van for business and personal use.
• Fuel card.
• Corporate credit card for business travel expenses.
• iPhone and laptop.
• Structured onboarding program.
• Ongoing technical training, including opportunities for international training.
• Career development opportunities within a global leader in medical technology.

Required

Bachelor's degree in electronic/mechanical/biomedical engineering, equivalent study in medical device technology, or at least one of the following: Electrical / Electronics / Telecommunications / Mechanical / Software Technological subjects.

Fluent Italian. English at B2 level or above, with the ability to participate in international training and communicate confidently with global colleagues.

Adequate computer skills (Microsoft Office, Outlook).

Minimum 1-3 years of experience in medical device repair or in the hospital and healthcare industry, combined with good mechanical skills.

IT experience at an administrative and technical level.

Ability to build relationships with internal and external customers to foster brand loyalty.

Service orientation, persistence, and a positive mindset.

Stress tolerance and confidence in your work.

Self‑discipline and work organization.

Italy Pay Ranges

Italy: 35.700 - 59.400 EUR Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

Travel Percentage: 80%

Summary

Location: Roma, Rome Via Alexandre Gustave Eiffel 13/15; Firenze, Italy

Type: Full time