Field Service Engineer

Siemens Healthineers AG; Milano; On-site; EUR 42,000 - 66,000; Full time

Job summary

Siemens Healthineers AG is seeking a Field Service Engineer to deliver high-quality on-site service for Varian radiotherapy equipment across Italy. The role emphasizes customer contact and professional problem-solving in a healthcare setting.

You will troubleshoot electrical, mechanical, and software issues, perform preventive maintenance, repairs, and coordinate with regional teams to ensure rapid, compliant service delivery.

Qualifications

• Strong on-site customer support experience in engineering.
• Able to interpret customer needs and translate into service actions.
• Excellent communication with customers and internal teams.

Responsibilities

• Troubleshooting & Diagnostics: diagnose and resolve complex issues in radiotherapy equipment.
• Customer Support: on-site and remote technical support for radiotherapy accelerators.
• Maintenance & Repair: service, maintain, and repair accelerator equipment per manuals and bulletins.
• Testing & Modification: use diagnostic tools to conduct system checkouts and calibrations.
• Administrative Compliance: log timesheets, submit expense and service reports, complete training.

Skills

Customer support

Field service

Communication skills

Tools

Diagnostic tools

Test equipment

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

This position is an exceptional opportunity to join Varian and the Varian Service team in achieving new victories against cancer, the ideal candidate is based in Abruzzo (Pescara area). As Field Service Engineer you will have an important role delivering high-quality onsite service to Varian’s customers in the Italian region. This role is ideal for someone with strong on-site customer support experience from the engineering sector that enjoys customer contact and takes great pride in providing excellent service. You will be joining a dedicated team of more than 50 people based across Italy.

Being Varian’s “face” towards the customer, it is vital that you enjoy customer contact, can interpret customer concerns and take immediate action. Each Field Service Engineer operates in a designated field service territorytorepresent Varian MedicalSystems, and this requires a good level of professional communication with different teams, customers, management, sales and technical support.

Key Responsibilities

• Troubleshooting & Diagnostics: perform electrical, mechanical, and software troubleshooting to diagnose and resolve complex issues in radiotherapy equipment.


• Customer Support: provide both on-site (in-hospital) and remote technical support for radiotherapy accelerators.


• Maintenance & Repair: service, maintain, and repair accelerator equipment in full compliance with technical manuals, service instructions, and bulletins.


• Testing & Modification: utilize diagnostic tools and test equipment to conduct system checkouts, calibrations, and necessary modifications.


• Administrative Compliance: managing administrative duties efficiently, including accurate logging of timesheets, submission of expense and service reports, and completion of required training.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.