Field Service Engineer

ARKRAY, Inc.; Milano; In loco; EUR 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

ARKRAY, Inc. is seeking a Field Service Engineer to install, repair, maintain and relocate diagnostic equipment in point-of-care and laboratory environments across Northern Italy, with Milan as a base.

You will travel regularly to meet customer needs, perform preventive maintenance, calibrations, and provide top-quality service while ensuring accuracy, safety and proper documentation.

Competenze

• Degree in Engineering or related fields.
• 2+ years’ experience in repair, maintenance, and installation of medical diagnostic equipment (IVD-IVDR) used in a laboratory setting.
• Willingness to travel, including overnight stays.
• Able to lift and carry equipment up to 50 kg.

Mansioni

• Install, repair, and maintain ARKRAY medical diagnostic equipment in point-of-care and clinical laboratory environments.
• Manage territory, stock, and service parts to meet customer needs and revenue goals.
• Provide high-quality service, act as trusted advisor, and translate service manuals when needed.
• Feedback performance and propose improvements to management.
• Monitor device history, software upgrade status, and failure trends.

Conoscenze

Experience with IVD-IVDR equipment

Field service experience

Manual translation ability

Formazione

Degree in Engineering or related fields

Descrizione del lavoro

ARKRAY is a medical device manufacturer that is contributing to the health and well-being of people all over the world through the discovery of new technologies. With over 65 years in business, our products are now being used in 80 different countries worldwide and still growing; especially in the European region.

The Field Service Engineer will install, repair, maintain, and relocate ARKRAY’s medical diagnostic equipment in the point of care and clinical laboratory environment, utilizing their technical knowledge of diagnostic systems.

Join us and build the future with ARKRAY!

Duties and Responsibilities

• Perform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement) and ensure on-going effectiveness.
• Manage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals.
• Ensure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to ARKRAY’s customers by understanding customer needs and providing appropriate solutions.
• Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements.
• Review service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises.
• Maintain Device History Records and monitor modification and software upgrade status.
• Review failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution.
• Maintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins.
• Coordination of the activities of some external service agencies within the assigned area
• This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by management.

Qualifications

• Degree in Engineering or related fields.
• 2+ years’ experience in the repair, maintenance, and installation of medical diagnostic equipment (IVD-IVDR) that are used in a laboratory setting.
• Willingness to travel. This position will require regular travel, including overnight stays, sometimes outside the defined territory, to meet customer needs.
• Able to lift and carry equipment up to 50 kg (appropriate lifting tools and support are provided for heavy machinery).

Location

Northern Italy (based in Milan)

Office

Municipality of Vimercate Via Torri Bianche, 9

For more information about our company and products, please visit our website:

Other

ARKRAY is an Equal Opportunity Employer: minorities, women, veterans, individuals with disabilities, and any other protected class.