Field Service Engineer - Diagnostics & Life Science

BioLegend, Inc.; Milano; In loco; EUR 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Attractive salary and performance bonus

Private health insurance

Career growth opportunities

Descrizione del lavoro

BioLegend, Inc. is looking for a Field Service Engineer to be the technical face of the company across Italy. You will ensure that advanced diagnostic and life science instruments deliver maximum value to customers, directly impacting customer satisfaction and scientific breakthroughs.

Your role involves diagnosing, repairing and maintaining sophisticated technical equipment while collaborating closely with Sales, Applications, and Service teams. Candidates should have a technical degree and at least 5 years of related experience.

Competenze

• Minimum 5 years in field service engineering with ability to resolve complex technical issues.
• Hands-on experience with analytical/clinical instrumentation in laboratory environments.
• Valid driver's license and willingness to travel.

Mansioni

• Diagnose, repair, and maintain diagnostic instruments across Italy.
• Execute preventive maintenance schedules and respond to service calls.
• Manage spare parts inventory and complete service documentation.

Conoscenze

Field service engineering

Technical problem solving

Analytical instrumentation

Electronics background

Fluent Italian

English communication

Formazione

Technical degree in Electronics, Biomedical Engineering, or related field

Strumenti

Windows OS

Networking tools

Laboratory information systems

Descrizione del lavoro

As a Field Service Engineer, you'll be the technical face of Revvity across Italy, ensuring our cutting‑edge diagnostic and life science instruments deliver maximum value to customers.

Your expertise will directly impact customer satisfaction, instrument uptime, and ultimately, scientific breakthroughs in laboratories nationwide.

Collaborating closely with Sales, Applications, and Service teams across Europe, you'll contribute to Revvity's overall business performance and growth.

KEY RESPONSIBILITIES

Technical Service Delivery

• Diagnose, repair, and maintain Revvity's Diagnostics and Life Sciences portfolio (immunoassay platforms, LC/MS, DNA extractors, plate readers, imaging systems, liquid handling, etc.) ensuring maximum uptime across Italian territory.
• Execute preventive maintenance schedules and respond to service calls, prioritizing critical customer needs.
• Manage and track technical escalations, coordinating with European technical support and product specialists to ensure timely resolution.
• Provide on‑site technical training and troubleshooting support to optimize instrument performance.

Collaboration & Business Impact

• Partner with Sales, Applications, and European Service teams to drive customer satisfaction, retention, and growth opportunities.
• Share field insights with Product Management to support continuous improvement initiatives.

Operational & Administrative Excellence

• Manage spare parts inventory and complete all service documentation, reports, and expenses per SLA requirements.
• Maintain current technical documentation and ensure compliance with Quality Management System and safety standards.
• Align activities with departmental KPIs and performance targets.

REQUIRED QUALIFICATIONS & EXPERIENCE

Education

• Technical degree or University degree in Electronics, Biomedical Engineering, Chemistry, Biology, or related field.

Experience

• Minimum 5 years in field service engineering with proven ability to independently resolve complex technical issues.
• Hands‑on experience with analytical/clinical instrumentation in laboratory environments (pharmaceutical, research, clinical, academic).
• Track record of successful preventive and corrective maintenance on sophisticated technical equipment.
• Advanced PC skills including Windows, networking, and laboratory information systems.

Technical Skills

• Strong electronics background, preferably in high‑tech service environments.
• Understanding of analytical and clinical instrument applications.
• Experience with any Revvity portfolio instruments is a strong plus (immunoassay platforms, LC/MS, DNA extractors, plate readers, imaging systems, liquid handling, etc.).

Soft Skills & Languages

• Excellent communication and interpersonal skills with ability to interact professionally at all customer levels.
• Autonomous, organized, and rigorous with strong team collaboration mindset.
• Fluent Italian and strong English skills (able to communicate effectively in technical discussions, write reports, and collaborate with international teams); additional languages are a plus.
• Valid driver's license and willingness to travel.

WHY JOIN REVVITY?

• Competitive Package: Attractive salary + performance bonus + company car for business and personal use
• Comprehensive Benefits: Private health insurance, life insurance, and meal vouchers
• Career Growth: Continuous technical training, certifications, and clear progression paths in a global organization
• Best‑in‑Class Tools: Latest technology (laptop, smartphone) and specialized service equipment
• Work‑Life Balance: Flexible, autonomous role based in Valencia, Madrid or Barcelona with structured travel
• Make an Impact: Support scientific breakthroughs in diagnostics and life sciences across Italy
• Stable & Collaborative: Permanent position with a global leader and supportive European team culture