Field Service Engineer

Becton Dickinson; Milano; In loco; EUR 32.000 - 51.000; Tempo pieno

Descrizione del lavoro

Becton Dickinson is seeking a Field Service Engineer to deliver high-level technical support for BD DS instruments within the Milano region. You will independently perform installations, calibrations (IQ/OQ), repairs, and other service activities while ensuring customer satisfaction through effective problem resolution.

Requires 2+ years in field service for medical devices, travel availability, and a solid electronics/biotech background.

Competenze

• Good level of English – A2 or B1.
• High School/Diploma or Bachelor's degree in electronic or electrical technology or biotechnology certification.
• Availability to travel 100% of your time.
• Two or more years of experience in the Technical Service of Medical Device Companies.
• Instrumentation Blood Analysis experience would be an asset.

Mansioni

• Deliver high-level technical support on BD DS Technical Support instruments and systems.
• Perform installations, deinstallations, relocations, IQ/OQ, repairs, and service activities.
• Plan customer visits and coordinate logistics; ensure tools and spare parts availability.
• Diagnose and troubleshoot issues, escalate when needed.
• Maintain accurate service documentation and reporting.

Conoscenze

English level A2/B1

100% travel

Remote support

Field service

Diagnostics & troubleshooting

Installations & maintenance

Formazione

Electronics/Biomedical tech degree

Biotechnology certification

Strumenti

IQ/OQ experience

Service tools & spare parts

Diagnostic equipment

Descrizione del lavoro

Job Description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Our vision for Technical Services at BD

The BD Technical Services organization delivers innovative, high-quality support and services to our customers through empowered and highly skilled teams. As a trusted partner, we help our customers to improve patient outcomes every day.

About the role

As a Field Service Engineer reporting to the Technical Service manager you will be in charge of delivering a high-level technical support on the assigned BD DS Technical Support related instruments and systems to the customer within the assigned region in order to guarantee customer happiness through an outstanding service and efficient proficiency in reported incidents and requests of the customer.

Key Responsibilities

• Training & Technical Knowledge: Complete all required training and continuous education programs. Maintain up-to-date technical knowledge of BD instruments, systems, manuals, and service updates.
• Field Service & Operational Support: Independently perform installations, deinstallations, relocations, certifications (IQ/OQ), repairs, and other service activities in line with customer SLAs. Plan customer visits, coordinate logistics, ensure availability of tools and spare parts, execute services, document results, and verify system performance. Escalate unresolved issues to technical specialists and work toward defined service performance metrics.
• Remote Troubleshooting & Support: Diagnose, troubleshoot, and resolve technical issues remotely when not handled by the help desk. Escalate complex issues when immediate resolution is not possible to minimize customer disruption.
• Corrective Actions & Preventive Maintenance: Plan and execute upgrades, field corrective actions, and preventive maintenance activities according to regulatory requirements and defined timelines.
• Pre-Installation Assessments: Evaluate customer site readiness for new instrument installations. Document findings, communicate requirements, and guide customers on necessary preparations to ensure successful implementation.
• Administrative Reporting & Documentation: Maintain accurate planning, reporting, and service documentation. Update service management systems with all relevant operational and technical information to support efficient planning, dispatching, and capacity management.
• Inventory & Asset Management: Maintain vehicle stock of spare parts and tools according to company guidelines to ensure readiness for field service activities.
• Customer Relationship Management & Opportunity Identification: Deliver high-quality after-sales support, monitor customer satisfaction, identify customer needs, and recommend appropriate solutions. Communicate business opportunities and customer feedback to relevant internal teams.
• Issue Escalation: Escalate customer issues through established processes when immediate resolution is not possible, ensuring timely and effective problem resolution.
• Quality, Compliance & Safety: Ensure compliance with BD quality standards, ISO, GMP, safety regulations, and customer service agreements. Consistently deliver services that meet regulatory and company quality requirements.

REQUIREMENTS (Knowledge, Skills, and Abilities)

• Good level of English – A2 or B1
• High School/Diploma or Bachelor's degree in electronic or electrical technology or biotechnology certification
• High motivation
• Availability to travel 100% of your time.
• Two or more years of experience in the Technical Service of Medical Device Companies.
• Instrumentation Blood Analysis (Liquids) experience would be an asset.
• Remote support, diagnostics & troubleshooting
• Field corrective actions & preventive maintenance,
• Devices Installation
• Functional administrative reporting
• Quality compliance
• Territory coverage: Lombardia, Piemonte, Emilia Romagna, Valle d'Aosta, Toscana e Triveneto.
• The candidate would preferably be located in Milan and Province.

Salary budget for this position is: 32k- 42k CCNL Chimico Farmaceutico

Salary Range Information €32,100.00 - €51,375.00 EUR Annual

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

ITA Milano - Via Enrico Cialdini

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information €32,100.00 - €51,375.00 EUR Annual BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the‑art technology and cutting‑edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.