Fidenza Outlet - Sales Assistant

PRADA; Fidenza; In loco; EUR 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

Prada Group seeks an Outlet Sales Assistant to deliver an extraordinary luxury shopping experience and place the client at the center of every interaction. You will drive sales across in-store and ecommerce channels, promote the brands’ philosophy, and build lasting client relationships through a polished, knowledgeable service.

You will maintain product knowledge, support stock and back-of-house operations, and collaborate with the team to deliver consistent, premium customer journeys across

Competenze

• Fluent spoken English expected.

Mansioni

• Guarantee an extraordinary luxury customer experience and place the Client above all.
• Attend to in-store and ecommerce channel customer needs.
• Achieve store sales targets and exceed KPI goals.
• Demonstrate excellent knowledge of Prada/Miu Miu history and DNA.
• Build and maintain customer data in CRM for personalized service.
• Embrace and promote the Omni Channel mindset.
• Collaborate with Back of House and maintain stock room organization.
• Follow Company procedures on security, stock and logistics.

Conoscenze

Client relationships

Excellent communication

Luxury/fashion knowledge

Team player / independently capable

Fluent English

Descrizione del lavoro

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As Outlet Sales Assistant, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada Group.

You hold yourself accountable to achieve your store sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony";
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate an excellence knowledge of the products as well as Prada / Miu Miu history, culture and DNA;
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;
• Embrace and promote the Omni Channel mindset;
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and inclusion values.

KNOWLEDGE AND SKILLS

Passion for building long-lasting relationships with clients and peers

Problem solving, curiosity and interest in luxury/fashion

Experience in a luxury or premium retail environment is a plus

Being able to work in team, as well as alone

Excellent communication and interpersonal skills

Fluent spoken English expected

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.