F&B Outlet Manager

Hyatt Hotels Corporation; Lombardia; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

12 free nights at Hyatt hotels

Discounts at F&B outlets

Job summary

Hyatt Centric Milano Centrale is seeking a brilliant F&B Outlet Manager for one of Milan's most beautiful rooftops. The role requires a flair for lifestyle hospitality, strong communication, and a track record in F&B service within a hotel setting.

You will supervise outlet operations, support revenue growth through upselling, handle guest concerns, and ensure brand promises are delivered. Italian and English language skills are essential.

Qualifications

• Minimum 2 years progressive experience in a hotel or related field.
• Strong experience in F&B service.
• Clear communication, ability to work under pressure.
• Knowledge of hotel operations and department functions.
• Fluency in Italian and English.

Responsibilities

• Lead and supervise F&B outlet operations to deliver brand standards.
• Drive guest satisfaction through upselling and attentive service.
• Resolve guest and internal inquiries promptly and courteously.
• Collaborate with departments to ensure seamless service and revenue goals.
• Support peak-period staffing and training at the outlet.

Skills

Italian language

English language

F&B service

Hotel experience

Communication

Education

2-year college degree

Job description

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"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Hyatt Centric Milano Centrale is looking for a brilliant F&B Outlet Manager for one of Milan's most beautiful lifestyle rooftops.

He/she has a natural flair for lifestyle hospitality and strong communicational skills. The role involves actively up selling to each guest at each correct opportunity to maximize revenue and works to achieve personal and team related revenue and service goals.

He/she assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times. He/she handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

He/she will maintains positive guest and colleague interactions with good working relationships maintaining good customer relationships.

He/she will spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.

Qualifications

Qualifications

• To ensure the delivery of brand promise and provide exceptional guest service at all times, reinforcing Hyatt's Values and culture characteristics
• At least 2 years of progressive experience in a hotel or a related field a 2-year college degree and 3 or more years of related experience.
• Strong experience in F&B service
• Must be able to convey information and ideas clearly.
• Must work well in stressful high pressure situations maintaining composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
• Familiar with the general organization of a Hotel and know the function of each department.
• Communicates in a timely and efficient manner possess strong communication skills excellent speaking reading and writing skills computer skills and basic technological acumen.
• Knowledge with forecasting budgeting labor management and purchasing to ensure maximum productivity
• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
• Italian and English speaker

What's in it for YOU?

An entry to the Hyatt Family, a place where we care for people so they can be their best;

12 free nights at Hyatt hotels globally every year and Discounts at our F&B outlets;

International working experience with future international transfer happily facilitated.

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