F&B Agent

B. Europe Hotels Private Collection B.V.; Milano; Sur place; EUR 17 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Discounts at our hotels and рестораnts

Birthday day off

Fast-growing international group

Immediate start

Great team and leading hotel company

Résumé du poste

Max Brown Missori in Milan is seeking an enthusiastic Food & Beverage Agent to join our front-of-house team. You will welcome guests, present menus, and provide detailed information on our concept, ingredients, and potential allergies.

This role involves serving food and drinks, upselling where appropriate, and collaborating with kitchen and bar staff. You should be comfortable with shifts from early morning to night, including weekends and public holidays.

Qualifications

• Experience as a waiter/waitress or in a similar hospitality role.
• Customer-oriented attitude with patience.
• Excellent presentation and punctuality.
• Strong organizational and multitasking abilities.
• Willingness to work mornings, evenings, weekends and holidays.
• Provide Italian documents (ID, codice fiscale) upon joining.

Responsabilités

• Welcome guests and provide menu details.
• Present menu, explain concepts and allergens.
• Recommend items and upsell when appropriate.
• Serve food and beverages with accuracy.
• Maintain a clean, hospitable dining area.
• Coordinate with kitchen for orders and timing.
• Support bar and dining room operations during shifts.
• Ensure safety and hygiene compliance.

Connaissances

Italian-English fluency

Customer service

Communication

Team spirit

Multitasking

Punctuality

Shift flexibility

POS/service etiquette

Description du poste

Join the F&B team at Max Brown Missori!

About Max Brown Missori

The hotel is our charming hotel in the heart of Milan. You’ll find us near the famous Duomo and surrounded by iconic landmarks, making it the perfect base for exploring the city’s rich history and culture. With 64 bright rooms, Max Brown’s signature heavenly beds, and a cosy nook to grab a drink with friends, we offer everything you need to enjoy a little slice of the sweet life in Italy.

At Max Brown Missori, we seek more than just talent—we look for bold, creative, and ambitious minds that dare to innovate and surprise.

If Food and Beverages is your passion and you want to make a difference in a vibrant environment, this opportunity is for you!

What you will do:

The Food & Beverage Agent at Sircle Collection is part of the guests’ dining experience during their visit to our Food & Beverage areas. The responsibilities of the Food & Beverage Agent include welcoming and serving guests, providing detailed information about the menus, multitasking, and, together with the team, helping to take our brand to the next level. Our Food & Beverage Agent delivers an excellent overall dining experience for our guests.

To be successful in this role, you must be courteous with our guests and ensure they enjoy their experience. You should also be a strong team player and be able to communicate effectively with your colleagues. Please note that this position requires working in shifts (from early morning to evening), on public holidays, weekends, and nights.

Finally, you will ensure that our building is safe, clean, and welcoming.

Main responsibilities:

Guest service and experience

• Welcome guests.
• Present the menu and provide detailed information when requested (for example, about the concept of shared dining, ingredients, or possible food allergies).
• Offer menu recommendations upon request.
• Upsell additional products when appropriate.
• Serve food and beverages.
• Maintain a positive attitude with a strong focus on excellent communication skills.
• An F&B Agent with a creative mindset and a 360° service orientation, who supports the team both in back-of-house and in service, with availability for rotating shifts (morning and evening), with particular importance placed on the 6:00 a.m. shift.

Bar and beverages

• Intermediate knowledge of liquors and spirits.
• Preparation of classic cocktails and cocktails from the menu (e.g. gin and tonic, spritz, negroni, etc.), following brand recipes and standards.

Food & Beverage – kitchen support

• Prepare F&B “mise en place” for breakfast, meeting rooms, room service, etc.
• Prepare simple dishes from a reduced menu (cold and hot dishes, reheating of hot dishes, and simple plating), following recipe cards and presentation standards).
• Communicate and relay order details accurately to the kitchen team.
• Comply with hygiene and food safety regulations during food handling.
• Check the cleanliness and presentation of dishes and kitchen utensils, and report any issues to your manager.

Dining room, order and presentation

• Set up tables by placing cutlery and glassware.
• Organize table settings and maintain a tidy dining area.

What’s in it for you?

• Immediate start.
• Part-Time Contract (30 hours per week); Fix-Term Contract, Rotative Schedule.
• Be part of a fast-growing, international, and innovative group.
• Enjoy amazing discounts at our hotels and restaurants in Europe.
• A day off to celebrate your birthday
• A great team & leading hotel company.

• Previous work experience as a waiter/waitress, bartender, assistant cook or in a similar role.
• Customer-oriented attitude, with patience and attention to detail.
• Excellent presentation skills and punctuality skills.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Active listening and effective communication skills.
• Team spirit.
• Ability to speak Italian and English (mandatory), Spanish and other languages are a plus.
• Flexibility to work shifts.
• Have a ID, Code Fiscale, Social Security number, and a Italian bank account at the time of joining.

Diversity & Inclusion

We are an equal-opportunity employer committed to fostering a diverse and inclusive culture. We encourage individuals from all backgrounds to apply—we’d love to get to know you.