Executive Account Management Intern: Client Services

Euronext; Milano; In loco; EUR 11.160 - 16.740; Tempo pieno

Descrizione del lavoro

Euronext in Milan offers an internship in the Executive Account Management team. The intern will assist Executive Account Managers as the main operational contact for Tier 1 and 2 Custodian Banks, handling Settlement and Custody queries and ensuring SLA adherence.

The role emphasizes analytical work, teamwork, precision and proactivity, with responsibilities including ticket tracking, service review support, and process improvements throughout the year.

Competenze

• Master's degree in Economics/Finance is required.
• Excellent analytical and quantitative skills are expected.
• Proactive, precise, and able to work in a team.

Mansioni

• Support the Executive Account Managers as the primary operational contact for assigned clients (Tier 1 & 2 Custodian Banks).
• Handle client queries related to Settlement and Custody within SLA deadlines.
• Route non-covered topics to the appropriate internal teams with timely, accurate responses.
• Track client queries and responses using the ticketing tool; report trends monthly.
• Prepare documentation for Service Reviews with Relationship Managers.
• Contribute ideas and implement improvements to current procedures.

Conoscenze

Analytical skills

Teamwork

Precision

Proactivity

Formazione

Master's degree in Economics/Finance

Descrizione del lavoro

Euronext in Milan offers an internship in the Executive Account Management team. The intern will assist Executive Account Managers as the main operational contact for Tier 1 and 2 Custodian Banks, handling Settlement and Custody queries and ensuring SLA adherence.

The role emphasizes analytical work, teamwork, precision and proactivity, with responsibilities including ticket tracking, service review support, and process improvements throughout the year.