Executive Account Management Intern — Client Relations

Euronext; Lombardia; In loco; EUR 8900 - 12.000; Tempo pieno

Descrizione del lavoro

Borsa Italiana Spa, part of Euronext Securities, offers an internship in the Executive Account Management Team. The intern will support senior account managers and contribute to client satisfaction through proactive analytics and process improvements.

The role focuses on handling client inquiries related to settlement and custody, maintaining SLA timelines, and preparing documentation for service reviews. A Master’s degree in Economics/Finance is preferred.

Competenze

• Master's degree in Economics/Finance.
• Strong analytical and quantitative skills.
• Teamwork and proactive attitude.
• Attention to precision and detail.

Mansioni

• Act as entry point for client inquiries and support Executive Account Managers.
• Handle settlement and custody queries within SLA.
• Route queries to appropriate internal teams with timely responses.
• Track client queries and responses using the ticketing tool.
• Analyze weekly/monthly query statistics to identify trends and improvements.
• Prepare documentation for Service Reviews with clients.
• Propose and implement process improvements to innovate procedures.

Conoscenze

Analytical skills

Quantitative skills

Teamwork

Precision

Proactivity

Formazione

Master's degree in Economics/Finance

Descrizione del lavoro

Borsa Italiana Spa, part of Euronext Securities, offers an internship in the Executive Account Management Team. The intern will support senior account managers and contribute to client satisfaction through proactive analytics and process improvements.

The role focuses on handling client inquiries related to settlement and custody, maintaining SLA timelines, and preparing documentation for service reviews. A Master’s degree in Economics/Finance is preferred.