Executive Account

Cheil Italy; Turbigo; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Cheil Italy is seeking an Executive Account to manage integrated communication projects focusing on client satisfaction and leveraging AI tools. The role involves building and maintaining strong relationships with clients, ensuring high-quality service and delivery across various agency phases.

The ideal candidate will have at least 5 years of experience in communication agencies, excellent communication skills in both Italian and English, and proficiency in digital marketing tools. Additional requirements include a degree in Communication or Marketing.

Formación

• Minimum of 5 years of experience as an PM/Account in structured communication agencies.
• Proven experience in digital campaigns and familiarity with major AI tools.
• Ability to maintain and grow long-term client relationships.

Responsabilidades

• Manage client relationships ensuring timely and reliable responses.
• Utilize AI tools for analyzing client requests and market trends.
• Oversee projects through all agency phases, ensuring delivery and evaluation.

Conocimientos

Experience in communication agencies

Proficiency in digital campaigns

Excellent communication skills in Italian and English

Client relationship management

Proficiency in MS Office

Educación

University degree in Communication or Marketing

Herramientas

AI tools (ChatGPT, Perplexity)

Digital marketing tools

MS Office (Excel, PowerPoint)

Descripción del empleo

Cheil Italy is looking for an Executive Account.

The candidate will be responsible for executing and delivering integrated communication projects, with a strong focus on client satisfaction and the strategic use of AI tools to optimize processes.

Role and Responsibilities

• Client Service Excellence: Proactively manage client relationships, ensuring timely, reliable, and high-quality responses. Act as a trusted consultant to anticipate partner needs.
• AI-Driven Brief Analysis: Collaborate with management to explore client requests, utilizing generative AI tools and data analysis for a deeper understanding of market trends and expectations.
• AI-Enhanced Talent Selection: Utilize AI tools and data analysis for influencer scouting, evaluating follower authenticity, content quality, and strategic affinity based on real metrics.
• Integrated Project Management: Oversee projects through all agency phases, ensuring development, delivery, and final evaluation while working in synergy with creative and digital departments.
• Content & Community Oversight: Supervise the development of editorial plans (PED) and community management, integrating automation and AI solutions to optimize engagement and responsiveness.
• Administrative & Tech Diligence: Precisely manage quotes, timelines, and reporting, integrating AI tools for administrative automation and performance monitoring (including social KPIs and ROI tracking).

Required Skills

• Experience: Minimum of 5 years of experience as an PM/Account in structured communication agencies.
• Digital & AI Oriented: Proven experience in digital campaigns and familiarity with major AI tools (e.g., ChatGPT, Perplexity, sentiment analysis, or automation tools).
• Relational Growth: Proven ability to maintain and grow long‑term client relationships.
• Creative Understanding: Ability to interpret and enhance the creative solutions proposed by the agency.
• Software Skills: Excellent proficiency in MS Office (specifically Excel and PowerPoint) and cloud collaboration platforms.
• Education: University degree, preferably in Communication or Marketing.

Attitude and Personal Qualities

• Excellent Communicator: Outstanding written and oral communication skills in both Italian and English.
• Negotiation Skills: Strong ability to manage negotiations with clients and partners, finding win‑win solutions while protecting agency interests and margins.
• Client Centricity: Deep commitment to client care, with a focus on building empathy, trust, and long‑term satisfaction.
• Passion & Proactivity: A positive approach and determination to achieve success for both the agency and the client.
• Resilience: Ability to manage complex workflows and tight deadlines while maintaining extreme attention to detail.
• Team Player: A collaborative spirit to contribute to a dynamic and innovative work environment.

About Cheil

Cheil Italia Srl is a subsidiary of Cheil Worldwide Inc.

We redefine the way brands connect and engage with consumers.

Data is our foundation, technology is our building block. We drive our clients to address change creating 360 communication projects mixing advertising, digital marketing, retail and experiential marketing.

Place of Work

Milan

Certifications

• Certified Quality System – ISO9001
• Certified Gender‑Equality – UNI 125:2022
• Occupational Health & Safety – ISO45001

We are an equal opportunity employer

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, age, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression.