English/Italian Customer Support Agent

Horizonia; Roma; In loco; EUR 13.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket covered

Two-week hotel stay

Full administrative support

Competitive salary

14 salaries per year

Health coverage

Descrizione del lavoro

Horizonia is seeking an Italian and English-speaking Customer Support Agent to join a global team in Athens, Greece. You will support customers via phone, email, and chat, across tech, travel, automotive, and social media brands.

Responsibilities include resolving issues, documenting interactions in the CRM, and maintaining high customer satisfaction. A full relocation package and competitive base salary are offered.

Competenze

• Italian language at C1/C2 level (fluent/native-level written and verbal communication).
• English at B2 level or higher (working proficiency).
• Citizenship: EU Citizenship.
• Soft skills: strong communication, empathy, customer-first mindset, problem-solving abilities.
• Experience in a Customer Support/Call Center is a plus; paid training provided.

Mansioni

• Serve as the primary point of contact for Italian-speaking customers via phone, email, and chat.
• Efficiently resolve customer issues and troubleshoot product/service inquiries.
• Maintain high customer satisfaction and build positive relationships for international clients.
• Accurately record interactions and solutions in the CRM and internal systems.

Conoscenze

Italian language

English language

Customer service

CRM systems

Problem solving

Strumenti

CRM software

Descrizione del lavoro

Are you a highly motivated, multilingual individual with a passion for customer service? Seize the opportunity to join a global team in the historical and vibrant city of Athens, Greece!

We are seeking a dedicated Italian and English-Speaking Customer Support Agent to represent world-leading brands across diverse, fast-paced industries including Tech, Travel, Automotive, and Social Media.

Your Role and Responsibilities:

• Multilingual Expertise: Serve as the primary point of contact for Italian-speaking customers, providing friendly, effective, and professional support via phone, email, and chat.
• Problem Solver: Efficiently resolve customer issues, provide accurate information, and troubleshoot product/service inquiries across multiple industry platforms.
• Brand Advocate: Maintain a high standard of customer satisfaction, building positive relationships that reflect positively on our international clients.
• Documentation: Accurately record customer interactions and solutions using our CRM and internal systems.

What We Offer: A Stress-Free Start & Comprehensive Benefits

We understand that moving to a new country can be challenging, which is why we offer a full-service relocation and benefits package to ensure a smooth transition and a comfortable lifestyle in Greece.

Full Relocation Support:

• Flight Ticket Covered: We reimburse or cover your one-way flight ticket to Athens.
• Two-Week Hotel Stay: Complimentary hotel accommodation for your first two weeks in Greece upon arrival.
• Full Administrative Support: We provide comprehensive assistance with all necessary paperwork, including bank account setup, tax registration, and social security (AMKA) registration, ensuring you are legally employed under a Greek contract from day one.
• Competitive Salary: Receive a competitive base salary (often around 1200 - 1500 gross per month for multilingual roles) plus a monthly performance-based bonus.
• 14 Salaries Per Year: Enjoy the standard Greek employment benefit of receiving two extra months' salary (typically paid around Easter and Christmas/Summer).
• Health Coverage: Access to Greece's national healthcare system, often supplemented by private health insurance plans provided by the company.

The Greece Advantage An Exceptional European Lifestyle:

• Cost of Living: While prices are rising, Athens generally offers a significantly more affordable cost of living (especially in housing and dining out) compared to major European capitals like Paris, London, or Amsterdam. Your salary goes further, allowing for a higher quality of life.
• The Weather: Experience 300+ days of sunshine per year. Say goodbye to the grey!
• Mediterranean Culture: Enjoy a relaxed, outdoor-focused lifestyle, rich historical sites, world-class cuisine, and easy, affordable access to the Greek Islands for weekend travel.
• Work-Life Balance: Greece promotes a healthy work-life balance, allowing you plenty of time to explore the city and its surrounding beauty.

Minimum Requirements:

• Language Skills:
  • Italian:C1/C2 level (fluent/native-level written and verbal communication).
  • English: B2 level or higher (working proficiency, written and verbal communication).
• Citizenship: Valid EU Citizenship (required for smooth employment).
• Soft Skills: Strong communication, empathy, a customer-first mindset, and effective problem-solving abilities.
• Experience: Previous experience in a Customer Support/Call Center environment is a plus, but full, paid training is provided.