Energy Storage Support Engineer: Remote Diagnostics (Italy)

BYD EUROPE; Roma; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Team building events

Contribution to decarbonization

Job summary

BYD Europe is seeking an Energy Storage Technical Support Engineer to join our Italy team. You will maintain energy storage systems, perform start-up and commissioning, and provide remote diagnostics to customers, ensuring safety and reliability.

You should have 3+ years in power or energy storage, a degree in Electrical/Automation/Mechatronics, strong problem-solving and customer service skills, and fluency in Italian with good English. Based in Italy with full-time on-site work.

Qualifications

• 3+ years in power industry or HV/LV systems; energy storage preferred.
• Degree or higher in Electrical Engineering, Automation, Mechatronics, or related field.
• Hands-on experience with installation, commissioning and maintenance of energy storage systems.
• Strong understanding of electrical systems and fault troubleshooting.
• Excellent communication and customer service under pressure.
• Fluent Italian; working English proficiency.

Responsibilities

• Maintain BYD Energy Storage Systems to a high standard including PPM checks and tests.
• Provide phone support and remote diagnostics to customers.
• Keep daily logs describing issues and actions during service trips.
• Troubleshoot equipment at customer sites.
• Perform start-up and commissioning at customer locations (SAT).
• Assist in-house system engineering for product development and/or project work.
• Provide suggestions based on field experience to improve products.
• Prepare and perform customer training at BYD or at customer facilities.

Skills

Troubleshooting

Customer service

Communication

Italian (Fluent)

English (B2+)

Education

Associate degree or higher in Electrical Engineering/Automation/Mechatronics

Tools

Electrical testing equipment

Job description

BYD Europe is seeking an Energy Storage Technical Support Engineer to join our Italy team. You will maintain energy storage systems, perform start-up and commissioning, and provide remote diagnostics to customers, ensuring safety and reliability.

You should have 3+ years in power or energy storage, a degree in Electrical/Automation/Mechatronics, strong problem-solving and customer service skills, and fluency in Italian with good English. Based in Italy with full-time on-site work.