Energy Advisory Leader — Empower Teams & Customer Impact

Jersey Electricity plc; Alessandria; On-site; EUR 108,000 - 144,000; Full time

Benefits offered by this job

Private medical insurance

Discounted electricity rates

EV subsidies

Gym memberships

Mental Health First Aiders

Organised sports and activities

Job summary

Jersey Electricity plc is seeking an Energy Advisory Manager to lead the advisory team, delivering expert energy advice, tariff education and excellent customer experience on the Island. You will develop the team, handle complex inquiries and drive continuous improvement across customer journeys.

The role emphasizes leadership, collaboration with multiple stakeholders and a strong focus on customer education and support across domestic and commercial segments.

Qualifications

• Experience leading a customer-focused team.
• Ability to manage complex customer inquiries and escalations.
• Proven track record in improving processes and customer journeys.

Responsibilities

• Lead and develop the Energy Advisory Team, setting objectives and supporting development.
• Provide high-quality energy advice and tariff education to customers.
• Oversee energy usage inquiries and ensure clear explanations and practical recommendations.

Skills

Leadership

People management

Coaching

Analytical thinking

Communication skills

Job description

Jersey Electricity plc is seeking an Energy Advisory Manager to lead the advisory team, delivering expert energy advice, tariff education and excellent customer experience on the Island. You will develop the team, handle complex inquiries and drive continuous improvement across customer journeys.

The role emphasizes leadership, collaboration with multiple stakeholders and a strong focus on customer education and support across domestic and commercial segments.