EMEA Customer Service & Order Management Specialist

STMicroelectronics Italia; Cornaredo; On-site; EUR 35,000 - 45,000; Full time

Job summary

STMicroelectronics Italia in Italy is seeking a proactive Customer Service professional to join the EMEA Customer Service Team - Cluster Industrial and Personal Electronics. You will manage orders from entry to delivery, coordinate with cross-functional partners and ensure high-quality service across the end-to-end process.

The ideal candidate has a Bachelor's or Master's degree, 1–2 years in Customer Service or Planning, strong Excel skills, excellent English, and a collaborative mindset.

Qualifications

• Bachelor’s degree or Master’s degree.
• 1–2 years of experience in Customer Service, Order Management or Planning.
• Proficiency in Microsoft Office, especially Excel.
• Excellent English communication skills, written and spoken.
• Strong attention to detail and analytical mindset.
• Strong communication and stakeholders’ management skills.
• High level of ownership, accountability and problem-solving ability.
• Strong interpersonal skills for cross-functional collaboration.

Responsibilities

• Manage customer orders from entry to delivery, ensuring accuracy and timely execution.
• Serve as primary point of contact for customers, providing prompt and professional support.
• Coordinate with Sales, Marketing, Supply Chain, Logistics, Finance, Quality to resolve customer issues efficiently.
• Monitor order execution, identify risks and drive timely corrective actions.
• Handle customer inquiries, complaints, and requests.
• Contribute to continuous improvement initiatives to optimize customer service process and efficiency.
• Strengthen collaboration across organizations and departments.

Skills

English communication

Attention to detail

Team collaboration

Problem solving

Stakeholder management

Multitasking under pressure

Ownership

Education

Bachelor’s or Master’s degree

Tools

Microsoft Excel

Job description

STMicroelectronics Italia in Italy is seeking a proactive Customer Service professional to join the EMEA Customer Service Team - Cluster Industrial and Personal Electronics. You will manage orders from entry to delivery, coordinate with cross-functional partners and ensure high-quality service across the end-to-end process.

The ideal candidate has a Bachelor's or Master's degree, 1–2 years in Customer Service or Planning, strong Excel skills, excellent English, and a collaborative mindset.