ELI_SERVICE DELIVERY MANAGER

Leonardo; Sesto Calende; Hybrid; EUR 43,000 - 66,000; Full time

Benefits offered by this job

Hybrid working

13th-month salary

Performance bonus

Welfare vouchers €250 per year

Training and professional development

Job summary

Leonardo, a global leader in Aerospace, Defence and Security, seeks a Service Delivery Manager for the Helicopters Division in IT - Sesto Calende. You will be the daily point of contact for customers, monitor service KPIs, and drive service performance improvements, coordinating cross-functional teams to ensure contract compliance.

The role requires strong communication, international travel ability, and an expert mindset.

Qualifications

• Bachelor/Master degree in Engineering/Finance/Management.
• 5–10 years experience in Defense/Aerospace/Automotive or similar high-tech sector as Key Accountant in After Sales.
• Fluent English; French/Spanish a plus.

Responsibilities

• Act as day-by-day main contact for each Customer providing timely responses to their needs.
• Understand Customer operations to define service performance levels to monitor.
• Decide approaches to resolve operational issues with feasible time schedules and cost impact.
• Propose LHD service solutions (Service Plans, Spare Parts Planning, BOA Contracts) as part of improvements.
• Organize periodic visits with the Technical Representative.
• Monitor fleet and service delivery KPIs against targets.
• Set target performance levels per Customer beyond existing contracts.
• Coordinate Service Delivery to align with Customer expectations and contracts.

Skills

Key Accountant After Sales

Fluent English

Customer orientation

Travel willingness

Teamwork

Proactive approach

Focused on results

Out of the box thinking

Education

Bachelor/Master in Engineering/Finance/Management

Job description

Job Description

Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses.

For our Helicopters Division, we are looking for a Service Delivery Manager.

Main responsibilities

• Act as day by day main contact for each Customer providing timely responses to their needs;
• Understand Customer operations and needs, to identify the proper level of service performances to be monitored;
• Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact;
• Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives;
• Organize periodic visits at Customer, together with the relevant Technical Representative;
• Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets;
• Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs;
• Coordinate Service Delivery departments ensuring delivery alignment with Customer expectations and Contractual requirements.

ESSENTIAL KNOWLEDGE & EXPERIENCE

• Bachelor/master degree in Engineering/Finance/Management
• Previous 5/10 years’ experience in Defense/ Aerospace / Automotive or equivalent High Tech company sector as Key Accountant within the After Sales Department
• Fluent English (French and Spanish as a plus)

REQUESTED SKILLS

• Customer orientation
• Availability to travel frequently or stay abroad for a medium/ long period
• Ability to work in team
• Proactive approach
• Focused on results
• Ability to think out of the box

WHAT WE OFFER

Engagement, recognition of skills, and a strong focus on people's well-being and safety are the cornerstones of our corporate culture.

Every day, we are committed to fostering an inclusive and stimulating work environment by actively promoting the principles of inclusion, equity, and diversity enhancement.

Our reference collective labor agreement is the National Collective Labor Agreement (CCNL) for the Private Metalworking Industry and Plant Installation Sector.

• Working arrangement: Hybrid
• Employment category: White-collar employee
• Contract type: Permanent contract
• 13th-month salary
• Performance bonus linked to business results
• Welfare vouchers worth €250 per year
• Ongoing training and professional development opportunities, including both technical and soft skills
• Well-being: We place the economic, physical, social, and psychological well-being of our people first, offering a variety of solutions tailored to their needs.

The company reserves the right to assess the appropriate employment level and compensation package based on objective criteria emerging during the selection process and in line with the seniority of the selected candidate and the position itself, in accordance with the principles of fairness, transparency, and equal opportunities established by applicable legislation.

Seniority: Expert

Primary Location: IT - Sesto Calende

Contract Type: Permanent

Total Base Pay Range: 42.803,56 - 66.363,72 €

Hybrid Working: Hybrid