ELI - Digital Services Specialist

Leonardo; Sesto Calende; Hybrid; EUR 33,000 - 43,000; Full time

Benefits offered by this job

13th-month salary

Performance bonus linked to business

Welfare vouchers €250/year

Ongoing training and development

Well-being programs

Job summary

Leonardo, based in IT-Sesto Calende, Italy, seeks a Digital Services Specialist to drive digital solutions for Customer Support & Training within a hybrid working model. The role supports definition, development and promotion of digital services, collaborating with engineering and software teams across international contexts.

The position targets senior professional growth with a focus on business value, budgets, and cost-benefit analysis, while engaging in PoCs and innovation activities with

Qualifications

• Experience in Digital Services or digital transformation projects.
• Experience in customer-facing activities and international environments.
• Knowledge of AI, data analytics, predictive maintenance or connected services is advantageous.

Responsibilities

• Analyze Customer Support & Training processes to identify digital opportunities.
• Define and propose digital solutions based on business needs.
• Support evolution of the Digital Services portfolio.
• Coordinate with internal teams and external suppliers.
• Participate in PoCs, prototypes and innovation activities.
• Engage with international teams and customers.

Skills

Customer Support

Business Understanding

Budgeting

International Experience

Stakeholder Management

Public Speaking

Collaboration

Tools

SQL

APIs

Cloud Platforms

AI Solutions

BI Tools

Agile

Job description

Job Description: Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses.

For pur Helicopters Division we are looking for a Digital Services Specialist.

Mission

The Digital Services Specialist supports the definition, development and promotion of digital services for Customer Support & Training, working closely with business functions, engineering and software teams. The role focuses on understanding business needs, identifying opportunities for digitalization and proposing innovative, sustainable solutions that improve internal processes, create value for Customers and support business objectives, considering costs, benefits and expected return.

Main Responsibilities

• Analyze Customer Support & Training business processes and identify opportunities for digitalization.
• Define and propose innovative digital solutions based on business needs.
• Support the evolution of the Digital Services portfolio.
• Contribute to the definition of new services and business opportunities.
• Evaluate the feasibility, costs and expected benefits of digital initiatives.
• Support budget estimation and business case preparation for new projects and services.
• Coordinate with internal functions, software teams and external suppliers during project execution.
• Support customer meetings, demonstrations and executive presentations.
• Contribute to Proof of Concepts (PoCs), prototypes and innovation activities.
• Work with international teams and customers.

Required Skills

Business

• Good knowledge of Customer Support & Training business.
• Understanding of company processes and cross-functional organizations.
• Basic knowledge of business economics, budgeting and project financials.
• Ability to evaluate costs, benefits and business value of digital solutions.
• Customer-oriented mindset.
• Experience working in an international environment.

Technical

• General knowledge of software development lifecycle.
• Data analysis and Business Intelligence.
• SQL and database fundamentals.
• API and system integration concepts.
• Basic knowledge of Cloud platforms and Artificial Intelligence solutions.
• Familiarity with Agile methodologies and project management principles.

Soft Skills

• Strong problem-solving attitude.
• Excellent communication and public speaking skills.
• Executive presentation skills.
• Ability to identify and propose innovative digital solutions.
• Stakeholder management and cross-functional collaboration.
• Proactive mindset and ownership.
• Ability to work independently and manage multiple priorities.

Preferred Experience

• Experience in Digital Services, Digital Transformation or software-related projects.
• Experience in customer-facing activities and international environments.
• Knowledge of AI, data analytics, predictive maintenance or connected services is considered an advantage.

WHAT WE OFFER

• Working arrangement: Hybrid
• Employment category: White-collar employee
• Contract type: Permanent contract
• 13th-month salary
• Performance bonus linked to business results
• Welfare vouchers worth €250 per year
• Ongoing training and professional development opportunities, including both technical and soft skills
• Well-being: We place the economic, physical, social, and psychological well-being of our people first, offering a variety of solutions tailored to their needs.

The company reserves the right to assess the appropriate employment level and compensation package based on objective criteria emerging during the selection process and in line with the seniority of the selected candidate and the position itself, in accordance with the principles of fairness, transparency, and equal opportunities established by applicable legislation.

Seniorities: Junior

Primary Location: IT - Sesto Calende

Contract Type: Permanent

Total Base Pay Range: €32,731.92 – €43,000

Hybrid Working: Hybrid