E‑Commerce IT Project & Service Lead – Milan

Sabceducation; Lombardia; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Smart working arrangements

Meal vouchers

Job summary

Valentino is seeking an IT E-Commerce Project & Service Specialist based in Milan. You will support the stability, evolution and continuous improvement of the ecommerce platform, coordinating between Business, Digital Marketing, Analytics, CRM, IT and external technology partners to ensure effective issue management and timely delivery of project streams.

The role emphasizes service management and project delivery with cross-functional collaboration, governance, testing and release activities,

Qualifications

• Experience in digital projects in dynamic environments (startups or digital divisions).
• Strong project management and governance capabilities.
• Excellent analytical and communication skills, with a user-centric mindset.

Responsibilities

• Coordinate end-to-end service management for the ecommerce platform, including incident, problem and enhancement handling.
• Lead project streams from requirements to delivery, coordinating business, UX, IT and external partners.
• Monitor performance, risks and delivery milestones, ensuring timely releases and continuous improvement.

Skills

Digital projects

Project management

Stakeholder management

Cross-functional teamwork

Analytical skills

English proficiency

Education

Economics/Engineering/Technology degree

Job description

Valentino is seeking an IT E-Commerce Project & Service Specialist based in Milan. You will support the stability, evolution and continuous improvement of the ecommerce platform, coordinating between Business, Digital Marketing, Analytics, CRM, IT and external technology partners to ensure effective issue management and timely delivery of project streams.

The role emphasizes service management and project delivery with cross-functional collaboration, governance, testing and release activities,