E‑Commerce Content & Conversion Specialist

Valentino; Milano; On-site; EUR 32,000 - 46,000; Full time

Job summary

Maison Valentino is seeking an E-Commerce Store & Content Specialist to support the online store with content, product activities, and optimization to enhance the customer journey and elevate the Valentino client experience.

The role involves testing new features, reporting on performance, and collaborating across teams to grow conversion and online sales. 1+ year in a similar role and proficiency in Excel, PowerPoint and English are required.

Qualifications

• 1+ year of experience in a similar role.
• Understanding of content publishing processes and CMS platforms.
• Ability to support Store Management with both content-related and operational activities.
• Hands-on approach and willingness to manage day-to-day operational tasks.
• Good knowledge of Excel, PowerPoint, and English.
• Strong interest in retail, fashion, and digital commerce.
• Flexible, proactive, and adaptable to changing business needs.
• Experience with SAP Commerce Cloud, Adobe Experience Manager (AEM), or similar tools is a plus.

Responsibilities

• Define requirements and test new projects and features.
• Produce dedicated reports to monitor key features (e.g. Back in Stock).
• Contribute to monitoring and enhancing customer service processes to support the best customer experience for Valentino Clients.
• Support the set up of quarterly benchmarking analyses to stay aware and updated on competitors strategy.
• Collaborate with internal stakeholders and external partners to optimize site navigation, customer journey, checkout funnel, and product placement to grow conversion rate and online sales.
• Collaborate with cross-functional teams to collect and share key business information to support commercial objectives (e.g. Digital Marketing, Customer Care, CRM, Client Advisor, Merchandising, Logistics…).
• Carry out operational tasks in Adobe Experience and quality checks on frontend website to ensure customer journey excellence.
• Take part in website content activities, including Home Page, Landing Pages, Ccare Area, Legal area…
• Support activities before, during and after Fashion Shows
• Take part in ensuring the quality and presentation of the online store, executing site dressing activities in line with the commercial calendar
• Carry out product setup, publication, and catalog management using SAP Commerce Cloud (SAP CC)

Skills

Content publishing

CMS platforms

Excel

PowerPoint

English

Retail & digital commerce

SAP Commerce Cloud

Adobe Experience Manager

Tools

SAP Commerce Cloud

Adobe Experience Manager

Job description

Maison Valentino is seeking an E-Commerce Store & Content Specialist to support the online store with content, product activities, and optimization to enhance the customer journey and elevate the Valentino client experience.

The role involves testing new features, reporting on performance, and collaborating across teams to grow conversion and online sales. 1+ year in a similar role and proficiency in Excel, PowerPoint and English are required.