E-Commerce Business Analyst & Tester

Versace; Lombardia; On-site; EUR 40,000 - 80,000; Full time

Job summary

An established industry player in luxury fashion is seeking a detail-oriented E-Commerce Business Analyst & Tester. In this pivotal role, you will bridge the gap between business and technology, ensuring optimal usability and functionality of the digital platform. Your contributions will include gathering requirements, conducting testing, and analyzing KPIs to drive conversion rate optimization. Join a dynamic team committed to innovation and excellence in the e-commerce landscape, where your analytical skills and insights will directly impact online sales and user engagement. This is an exciting opportunity to thrive in a fast-paced environment with a focus on continuous improvement.

Qualifications

• 2+ years of experience in business analysis and testing, preferably in e-commerce.
• Knowledge of e-commerce platforms and integrations with ERP, CRM, OMS systems.

Responsibilities

• Gather and document business requirements for digital projects.
• Monitor e-commerce KPIs and implement A/B testing strategies.
• Collaborate with developers to ensure quality and performance.

Skills

Business Analysis

E-commerce Testing

Analytical Skills

Communication Skills

Problem-Solving

Agile Methodologies

Fluency in English

Education

Bachelor's Degree

Tools

Salesforce Commerce Cloud

JIRA

Job description

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Versace is one of the most recognizable names in the world. The luxury House immediately became a leader in fashion and culture following its founding in 1978.

Versace is led by Emmanuel Gintzburger as CEO and the design team is under the leadership of the Chief Creative Officer, Dario Vitale. Donatella Versace remains the Chief Brand Ambassador for Versace since April 1st, 2025.

The E-commerce Business Analyst & Tester will join the E-Commerce team, acting as a bridge between business and technology, ensuring that the digital platform meets high standards of usability and functionality.

This person will be responsible for gathering requirements, defining business needs, and conducting testing activities to ensure seamless user experiences across our online channels.

Furthermore, the E-commerce Business Analyst & Tester will play a crucial role in monitoring key performance indicators (KPIs) and driving conversion rate optimization (CRO) initiatives. This includes analyzing website performance, identifying areas for improvement, and implementing A/B testing strategies to maximize online sales and user engagement.

Your Contribution:

• Collaborate with internal stakeholders (e.g., E-Commerce, IT, CRM, Operations) to gather, analyze, and document business requirements for digital projects.
• Translate business needs into functional specifications, ensuring alignment with technical teams and external vendors.
• Monitor e-commerce KPIs and identify areas for process and system improvements.
• Support the definition of user stories and acceptance criteria for development teams.
• Monitor developments to evaluate KPIs and iterate developments towards optimized performance.
• Work closely with external vendors and internal IT teams to ensure smooth implementation, testing, and maintenance of integrations.
• Design, execute, and document test cases and test scripts to ensure the quality of the e-commerce platform and features.
• Conduct functional, regression, UAT (User Acceptance Testing) to identify issues before and after release.
• Collaborate with developers and third-party vendors to track, report, and resolve defects.
• Support project management activities, ensuring timely delivery of new features and enhancements.
• Contribute to the continuous improvement of testing methodologies and business analysis processes.
• Stay updated on industry best practices, emerging technologies, and competitor benchmarks in luxury e-commerce.

Your Skills:

• 2+ years of experience in business analysis and testing, preferably within e-commerce.
• Experience in luxury, fashion, or retail industries is a strong plus.
• Knowledge of e-commerce platforms (e.g., Salesforce Commerce Cloud) and integrations with ERP, CRM, OMS, and PIM systems and other third parties (e.g., live chat, CGI, digital product passport, size and fit tools).
• Familiarity with testing methodologies, defect management tools (e.g., JIRA), and Agile frameworks.
• Analytical mindset with strong problem-solving and communication skills.
• Fluency in English; knowledge of other languages is a plus.

Diversity and inclusion are integral to Versace's DNA. We promote an inclusive environment where employees and customers from diverse backgrounds are welcomed, valued, and celebrated. We take pride in our commitment to diversity, equality, and inclusion, and will continue to uphold these principles wherever we do business. Our doors are open to all.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER M/F/D