Dynamics CRM Technical Leader

MSC; Torino; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading tech firm in Torino is seeking a Technical Leader to join their Dynamics 365 team. In this role, you will oversee large-scale customer service solutions, ensuring adherence to technical architecture and leading a high-performing team. The ideal candidate will have extensive Dynamics 365 experience, strong leadership skills, and a commitment to innovation. Competitive benefits include comprehensive welfare systems and opportunities for personal growth.

Servizi

Comprehensive welfare system

Life and health insurance

Modern workstations

Discounts within the MSC group

Competenze

• Minimum 3 years’ experience with large D365 Enterprise environments.
• Hands-on experience with high-end CRM implementation projects.
• Excellent command of English, both written and spoken.

Mansioni

• Lead the development team to deliver high-quality solutions within deadlines.
• Collaborate with the Solution Architect to define the technical landscape.
• Act as a Dynamics CRM Expert, mentoring team members.

Conoscenze

Leadership

Dynamics 365 expertise

Agile methodologies

Team management

Problem-solving

Communication

Formazione

Certified Dynamics 365 + Power Platform Solution Architect Expert

Strumenti

Microsoft Dynamics 365 CRM

Power Platform

MS Azure

AppInsights

Descrizione del lavoro

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To continue our growth, we are hiring new talents. We are now looking for a Technical Leader to join our Dynamics 365 team to lead it in the development and implementation of a large-scale Customer Service solution. The scope of this position is for a Technical Leader with a deep interest in the business and high attention to detail in designing for performance, monitoring, scalability, and maintainability, with a focus on team management and talent growth.

Key Responsibilities

• Responsible for ensuring the solution’s adherence to the technical architecture, including data modeling, data integration, tool configuration, customizations, and Business Continuity.
• Collaborate with the Solution Architect to define the technical landscape (from DEV to PROD), design and ensure the solution’s security, develop the business continuity plan, and establish an efficient deployment pipeline.
• Provide strategies, roadmaps, and lead technical initiatives.
• Lead the development team to deliver high-quality solutions within deadlines.
• Work with Product Owners / Business Analysts to understand requirements and collaborate with cross-functional teams to develop, test, and release features.
• Participate in or lead stakeholder brainstorming, discovery, planning, and design sessions for technical aspects.
• Act as a Dynamics CRM Expert, mentoring team members on technical topics.
• Ensure the solution is built with high availability, scalability, performance, and security from the start.
• Lead or contribute to technical design sessions.
• Maintain adherence to development best practices and ensure the technical quality of the code.
• Collaborate with team members to troubleshoot and resolve Dynamics 365 operations and maintenance issues.
• Innovate by creating new solutions with out-of-the-box thinking.

Qualifications And Experience

• Certified Dynamics 365 + Power Platform Solution Architect Expert.
• Good knowledge of Microsoft Dynamics 365 CRM / CE / Customer Service.
• Minimum 3 years’ experience with large D365 Enterprise environments.
• Hands-on experience with high-end CRM implementation projects.
• Knowledge of software engineering best practices and product lifecycle.
• Experience with Power Platform, Omnichannel, and Power Virtual Agent.
• Cloud platform experience, preferably MS Azure.
• Experience with centralized logging platforms (e.g., AppInsights, Splunk).
• Agile and Scrum methodologies experience.
• Excellent command of English, both written and spoken.

What We Offer

We offer benefits such as new learning opportunities, a comprehensive welfare system, life and health insurance, modern workstations, and discounts within the MSC group. MSC Technology Italy promotes a culture of innovation and wellbeing through initiatives like meetups, technical and general events, gaming tournaments, charity initiatives, and sustainability programs.

Our company provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.