DODO Client Advisor Roma Via del Corso (Fixed term, Full-time 40h)

PVH Italy; Roma; In loco; EUR 27.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Jewelry kit provided

Employee discounts on Kering Group brands

Descrizione del lavoro

PVH Italy is seeking a Client Advisor to act as a brand ambassador for DoDo. As a full-time role, you will ensure an extraordinary client experience through personalized service and strong relationships.

The ideal candidate is passionate about the DODO brand, has excellent interpersonal skills, and is fluent in English and German. We offer health insurance, a jewelry kit, and employee discounts on Kering Group brands.

Competenze

• Passion for the DODO brand.
• Flexibility in working hours.
• Strong market and fashion trends knowledge.

Mansioni

• Deliver extraordinary client experiences as a brand ambassador.
• Achieve individual and team sales goals.
• Maintain long-term customer relationships.

Conoscenze

Interpersonal skills

Teamwork

Problem-solving

Multitasking

Fluent in English and German

Descrizione del lavoro

Founded in Milan in 1994, DoDo was the first luxury brand to offer "talking charms"—jewels that combine playful storytelling with deep emotional meaning. As part of the Kering Group, we are a pioneer in sustainability, being one of the first jewelers to use responsible gold in all our creations. Our mission is to champion inclusivity, self-expression, and environmental protection. We are looking for a Client Advisor (Fixed term, Full-time 40h)

Role Purpose

As a Client Advisor, you will act as a true brand ambassador, embodying and sharing the values and philosophy of DoDo with passion and authenticity. Your mission is to deliver an extraordinary client experience, ensuring each interaction reflects the brand’s spirit and commitment to excellence, while maximizing sales through meaningful relationships and personalized service.

How you will Contribute

• Brand Advocate
  • Demonstrate passion as a DoDo brand ambassador during every selling ceremony
  • Learn to master the Brand and have an in-depth knowledge of the product
  • Maintain products in an efficient, clean, secure, and organized manner, front and back of house.
• Business Achiever
  • Give your best in teamwork and participate in all activities that contribute to the achievement of the boutique's overall goals and smooth operations.
  • Achieve individual and team goals by being responsible for sales results working with KPIs and business applications
  • Ensure to be up-to-date knowing fashion trends and competitors.
  • Follow Company grooming, accordingly with DoDo standards and policies in terms of care and behavior
• Clienteller
  • Maintain and develop long-term relationships with customers through an individual approach, leveraging different CRM and clientelling tools, to promote brand loyalty
  • Use CRM KPIs to strengthen and develop cliientelling activity
  • Supporting customers in the purchase of all DODO products and enhancing product knowledge and storytelling
  • Welcoming every customer and providing the best customer experience mastering our brand history and heritage.

Profile

• Passion for the DODO Brand
• Ability to work with a diverse client base
• Excellent interpersonal and teamworking skills
• Flexibility and problem solving
• Availability to work on turnations
• Product sensitivity and a strong market and fashion trends knowledge
• Be open to feedback and communicate with your team and managers in a clear and straightforward way
• Ability to multitask and handle the pressure of a busy day.
• Fluent English and German
• Knowledge of other languages will be considered a plus

What we offer

• Health insurance
• Jewelry kit provided
• Employee discounts on Kering Group brands