Client Advisor - Milan La Rinascente (m/f/d)

RIMOWA; Milano; In loco; EUR 25.000 - 36.000; Part-time

Vantaggi offerti da questo lavoro

Profit-sharing

Staff discount

Lunch tickets

International environment

Career development

Descrizione del lavoro

RIMOWA is seeking a part-time Client Advisor for our Milan store located at La Rinascente. The role focuses on delivering exceptional luxury client service, particularly during closing hours and weekends, with a 20-hour workweek on a 1-year contract.

You will welcome international and local clients, conduct consultations, and support sales and on-site repairs while upholding the highest standards of service. Fluency in Italian and English is required, additional languages are welcome.

Competenze

• Experience in the luxury sector is preferred.
• Fluent Italian and English; other languages are a plus.
• Customer-focused and consultative approach to service.

Mansioni

• Strengthen customer relationships through first-class consultations in-store.
• Engage in consultations, sales, and on-site repairs with CRM goals.
• Be a point of contact for after-sales topics and support.

Conoscenze

Fluent Italian

Fluent English

Customer service

Descrizione del lavoro

Position

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

Position

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

We are looking for a future part-time (20 hours) Client Advisor (1-year contract) to join our team in Milan, La Rinascente. The role will focus on providing exceptional client service and support, particularly during store closing hours and on weekends.

Job Responsibilities

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first‑class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after‑sales professional, you'll continue to be a professional point of contact for all after‑sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first‑class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

Your Experience And Skills

• We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent Italian and English; ideally, you have additional language skills.
• The customer experience is important to you - you are passionate about consulting.

Our offer

• Competitive and attractive compensation with an additional profit‑sharing system
• Staff discount on our range of RIMOWA products
• Lunch Tickets
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities.

Additional Information

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.