Director - Operations (Kwt)

Deutsche Post Dhl; Ancona; On-site; EUR 100,000 - 150,000; Full time

Job summary

DHL Asia Pacific Shared Services seeks a Director - Operations (KWT) for Ancona, Marche, IT, to lead country operations, drive performance and security/compliance adherence across facilities and networks. You will oversee budgets, service delivery and cross-functional regional projects to expand the road-haul network.

The role requires 6-8 years in operations with strong leadership, deep knowledge of ISO/TAPA standards, and a track record of delivering high-performance outcomes in an

Qualifications

• 6-8 years in Operations with 5+ years leading large teams.
• Strong understanding of Service Theory, Operations Management, THP/TSP/GSOP, ISO processes and TAPA
• Excellent written, verbal and presentation skills
• Proficient PC skills, especially MS Office
• Degree level education preferred
• Passion for customer delight and high-performance leadership

Responsibilities

• Directly manage country operations cost and service performance against standards
• Maintain gateway status and security compliance (TAPA)
• Oversee facilities maintenance and optimal site locations
• Plan new facility locations and customer touchpoints
• Lead and train the Operations team to meet targets and manage performance
• Coordinate with Regional Hub, Transportation, Sales and third-party contractors to grow road haulage network
• Monitor transit times and take action to meet targets
• Develop country quality strategy aligned with ISO standards
• Measure service performance using Service Quality Index

Skills

Operations leadership

Team leadership

ISO processes

Service delivery optimization

MS Office

Education

Degree level education preferred

Tools

MS Office

Job description

In this role you lead Kuwait Operations, overseeing facilities, personnel and service delivery to meet cost, quality and service targets. You will drive performance improvements, budget adherence and customer satisfaction while ensuring security and compliance. You collaborate with regional teams to implement country projects and expand the road-haul network. The role combines operations leadership, project coordination and a strong focus on security and ISO/TAPA standards. This is an opportunity to shape a high-impact, international operations function.

• Directly manage country operations cost and service performance against standards
• Maintain gateway status and security compliance (TAPA)
• Oversee facilities maintenance and optimal site locations
• Ensure ISO 9001, ISO 14001, ISO 18001 compliance and drive continuous improvement
• Plan new facility locations and customer touchpoints
• Control costs and achieve cost targets with Business Units
• Ensure pickup, delivery and shipment processing meet performance standards
• Implement regional and country projects and realize business benefits
• Lead and train the Operations team to meet targets and manage performance
• Coordinate with Regional Hub, Transportation, Sales and third-party contractors to grow road haulage network
• Monitor transit times and take action to meet targets
• Manage fleet and ensure vehicle availability at optimal cost
• Oversee construction/renovation of facilities to meet forecasted volumes
• Develop country quality strategy aligned with ISO standards
• Measure service performance using Service Quality Index
• Develop and manage nationwide security program
• Degree level education preferred
• 6-8 years in Operations with 5+ years leading large teams
• Strong understanding of Service Theory, Operations Management, THP/TSP/GSOP, ISO processes and TAPA
• Excellent written, verbal and presentation skills
• Proficient PC skills, especially MS Office
• Passion for customer delight and high-performance leadership
• Ability to build and lead teams and drive high-performance culture
• Resilience, stress tolerance and problem-solving capabilities
• Good planning and organizing skills
• leadership
• communication
• Service Theory
• Operations Management
• THP/TSP/GSOP

Director - Operations (KWT) ancona, marche, it