Director of Guest Services & Operations (Housing & Meal)

W Hotels; Arzachena; On-site; EUR 41,000 - 50,000; Full time

Benefits offered by this job

Housing Allowance

Meal Allowance

Job summary

W Hotels in Arzachena, Italy, seeks a Property Manager on Duty to oversee all property operations, ensuring hospitality and service excellence. You will represent property management in guest and situational resolutions and guide inquiries within the lobby.

As MOD, you will lead guest services teams, supervise front desk activities, and drive adherence to policies while maintaining high guest satisfaction and smooth operations across the property.

Qualifications

• High school diploma or GED; 2 years experience in guest services or front desk.
• 2-year degree in Hotel/Restaurant Management or related major; no work experience required.

Responsibilities

• Lead and supervise Guest Services teams and front desk operations.
• Maintain guest service quality, standards and satisfaction.
• Handle employee performance and scheduling.
• Ensure compliance with policies and energy conservation.

Skills

Leadership

Guest relations

Communication

Team supervision

Education

High school diploma or GED

2-year degree in Hospitality/Hotel Management

Job description

W Hotels in Arzachena, Italy, seeks a Property Manager on Duty to oversee all property operations, ensuring hospitality and service excellence. You will represent property management in guest and situational resolutions and guide inquiries within the lobby.

As MOD, you will lead guest services teams, supervise front desk activities, and drive adherence to policies while maintaining high guest satisfaction and smooth operations across the property.