AsstDir-Rooms

W Hotels; Arzachena; On-site; EUR 41,000 - 50,000; Full time

Benefits offered by this job

Indennità di alloggio

Indennità pasti

Schema bonus

Job summary

W Hotels cerca un responsabile Rooms & Guest Services a Arzachena, Italia. Il ruolo assicura l’eccellenza operativa delle camere, allineandosi agli standard del brand e allo stesso tempo soddisfacendo le esigenze degli ospiti e la performance finanziaria della struttura.

Si richiede leadership, capacità di gestione del budget e competenze nel coordinare team per garantire un servizio eccellente e un ambiente di lavoro motivante. Contratto a tempo pieno, sede in resort.

Qualifications

• Diploma di scuola superiore o GED; 4 anni di esperienza in guest services, front desk, housekeeping o area correlata.
• Oppure Laurea di 2 anni in Hotel & Restaurant Management, Hospitality, Business Administration o equivalente; 2 anni di esperienza in guest services, front desk o area correlata.

Responsibilities

• Guidare e coordinare specifici team, garantendo che gli standard del brand siano rispettati.
• Supervisionare le operazioni Rooms per massimizzare la soddisfazione degli ospiti e le performance finanziarie.
• Gestire budget, controlli di costo e report operativi per raggiungere gli obiettivi della proprietà.
• Interfacciarsi con ospiti per feedback, risolvere problemi e migliorare l'esperienza complessiva.

Job description

Additional Information

Housing allowance- Meal allowance- Bonus scheme

Job Number

26135234

Job Category

Rooms & Guest Services Operations

Location

SP 59, Poltu Quatu, Arzachena Sassa 07021, ItalyVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Pay Range

EUR 45000 annual salary

Job Summary

Assists in successfully planning, developing, implementing, and evaluating of the quality of property’s rooms. The position ensures Rooms Operations meet the brand’s standards and targets customer needs. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Assists in leading specific team while meeting or exceeding property goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Leading of Rooms Team

• Champions the brand’s service vision for product and service delivery.
• Monitors and promotes room rates, specials, and promotions at the residence.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations.
• Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Verifies accuracy of room rates to maximize revenue opportunities.
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

• Participates as needed in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service within guidelines.
• Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Interacts with guests to obtain feedback on product quality and service levels.

Managing and Conducting Human Resources Activities

• Participates in department meetings and continually communicates a clear and consistent message regarding the Room Operations goals to produce desired results.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate.
• Communicates performance expectations to employees in accordance with job descriptions for each position.
• Participates in the employee performance appraisal process.
• Coaches, counsels and encourages employees.
• Interviews and assists in making hiring decisions.
• Participates in employee progressive disciplinary procedures as required.
• Schedules employees to business demands and for tracks employee time and attendance.
• Assists in performing the payroll function.
• Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
• Drives positive employee engagement by conducting the department feedback sessions and creating action plans to address open concerns.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

La mission di W Hotels è "accendere la curiosità, espandere i mondi". Siamo un luogo in cui vivere al meglio la vita. Puntiamo ad aprire porte e menti. Siamo costantemente ispirati da nuovi volti e nuove esperienze. Alla base del nostro lavoro vi è uno spirito affinato e pronto a tutto, che ci ha resi famosi per aver reinventato le regole del lusso in tutto il mondo. Whatever/Whenever è la nostra cultura e filosofia di servizio che trasforma in realtà le passioni dei nostri ospiti, per offrire tutto in ogni momento. Se hai uno spirito originale, innovativo e guardi sempre al futuro di ciò che è possibile, ti diamo il benvenuto in W Hotels. Entrando a far parte di W Hotels ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.