Director of Customer Success, Fuel Solutions

Radius Limited; Vimercate; In loco; EUR 120.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Health & wellbeing

Collaborative culture

Fast-growing org

Development opportunities

Inclusive workplace

Descrizione del lavoro

Radius Limited in Vimercate, Italy, is seeking a Customer Success Director for Fuel Solutions. You will lead the Account Management and Customer Service teams, nurturing key relationships and driving growth in a fast-paced, digital-first environment.

You will collaborate with sales, pricing, and leadership to shape strategies, develop offerings, and ensure exceptional customer experiences across the fuel solutions portfolio.

Competenze

• A passion for mentoring, coaching, and developing high-performing teams.
• A customer-first mindset, with a strong ability to build trust and long-term relationships.
• Strategic thinking, with a proactive approach to solving business challenges.
• Strong collaboration skills, working effectively with sales, marketing, and leadership teams.
• A commitment to continuous learning and innovation you will love improving processes and driving positive change.
• Excellent commercial acumen, helping the company balance growth with customer satisfaction.
• Experience in customer success, account management, or leadership roles.
• A background in digital transformation, pricing strategy, or business growth.
• Experience in Fuel, Fleet Mobility, SaaS or Technology

Mansioni

• Inspiring & Leading - Guide and mentor the Account Management & Customer Service teams creating a culture of trust, collaboration, and excellence.
• Driving Customer Success - Build strong, lasting relationships with our customers, personally engaging with key accounts to ensure their evolving needs are met.
• Develop Winning Strategies - Create and implement customer growth, retention, and satisfaction initiatives, ensuring a seamless and positive experience.
• Champion Digital Innovation - Lead our Digital First approach, making customer interactions smoother and more efficient.
• Shape Business Decisions - Work closely with senior leadership to refine pricing strategies and develop new offerings tailored to customer needs.

Conoscenze

Mentoring

Customer focus

Strategic thinking

Cross-functional collaboration

Continuous learning

Commercial acumen

Customer leadership

Pricing strategy

Fuel & Fleet SaaS

Descrizione del lavoro

Radius Limited in Vimercate, Italy, is seeking a Customer Success Director for Fuel Solutions. You will lead the Account Management and Customer Service teams, nurturing key relationships and driving growth in a fast-paced, digital-first environment.

You will collaborate with sales, pricing, and leadership to shape strategies, develop offerings, and ensure exceptional customer experiences across the fuel solutions portfolio.