Direct Team Leader | North West

VIVA-COM GmbH; Padova; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Permanent contract via an Employer of

Performance-based bonus

Comprehensive benefits package

Dynamic fintech environment

Diversity culture

Job summary

Viva.com is looking for a seasoned Client Relationship Leader to head the Client Relationship Representatives team in a fast-paced fintech environment. The role focuses on developing strategies to hit targets, ensuring top-tier customer service, and guiding the team through performance reviews and training.

You will foster a collaborative, AI-friendly culture while coordinating with cross-functional teams to enhance client experience and business growth across Europe.

Qualifications

• 5+ years of business development experience in financial services.
• Experience with CRM systems.
• Resilience and ability to handle objections.
• AI mindset and openness to AI-powered tools.
• Leadership and team management experience.
• Excellent communication and interpersonal skills.
• Fluent in English and Italian.

Responsibilities

• Lead, manage, and motivate the Client Relationship Representatives team
• Develop and implement strategies to achieve team targets and goals
• Ensure outstanding customer service and satisfaction
• Monitor and evaluate team performance, providing feedback and training as necessary
• Handle escalated client issues and objections with resiliency and professionalism
• Maintain an organized schedule and diary management
• Foster a collaborative and supportive team environment

Skills

Leadership

Team management

CRM

Communication

English

Italian

Tools

CRM systems

Job description

About Viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com's value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

About Viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com's value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview

• Lead, manage, and motivate the Client Relationship Representatives team
• Develop and implement strategies to achieve team targets and goals
• Ensure outstanding customer service and satisfaction
• Monitor and evaluate team performance, providing feedback and training as necessary
• Handle escalated client issues and objections with resiliency and professionalism
• Maintain an organized schedule and diary management
• Interest in AI-powered tools and openness to promote working in AI-enhanced environments
• Foster a collaborative and supportive team environment

Requirements

• 5+ years of experience in business development within a fast-paced environment, preferably a financial services institution
• Understanding of financial products/services features and advantages
• Experience working with Customer Relationship Management (CRM) systems
• Resiliency and the ability to handle objections effectively
• Computer literacy and an AI tech mindset
• Leadership and team management experience
• Proven track record in business development and business services promotional activities
• Excellent communication and interpersonal skills
• Fluent in English and Italian

Benefits

• Permanent contract via an Employer of Record (EOR).
• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
• A comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc).
• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
• The opportunity to work at an international fintech company with strong cultural diversity