Digital Services Strategist - Customer Support & Transformation

Leonardo S.p.A.; Italia; Ibrido; EUR 33.000 - 43.000; Tempo pieno

Descrizione del lavoro

Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses.

Mission

The Digital Services Specialist supports the definition, development and promotion of digital services for Customer Support & Training, working closely with business functions, engineering and software teams. The role focuses on understanding business needs, identifying opportunities for digitalization and proposing innovative, sustainable solutions that improve internal processes, create value for Customers and support business objectives, considering costs, benefits and expected return.

Main Responsibilities

• Analyze Customer Support & Training business processes and identify opportunities for digitalization.
• Define and propose innovative digital solutions based on business needs.
• Support the evolution of the Digital Services portfolio.
• Contribute to the definition of new services and business opportunities.
• Evaluate the feasibility, costs and expected benefits of digital initiatives.
• Support budget estimation and business case preparation for new projects and services.
• Coordinate with internal functions, software teams and external suppliers during project execution.
• Support customer meetings, demonstrations and executive presentations.
• Contribute to Proof of Concepts (PoCs), prototypes and innovation activities.
• Work with international teams and customers.

Required Skills

Business

• Good knowledge of Customer Support & Training business.
• Understanding of company processes and cross-functional organizations.
• Basic knowledge of business economics, budgeting and project financials.
• Ability to evaluate costs, benefits and business value of digital solutions.
• Customer-oriented mindset.
• Experience working in an international environment.

Technical

• General knowledge of software development lifecycle.
• Data analysis and Business Intelligence.
• SQL and database fundamentals.
• API and system integration concepts.
• Basic knowledge of Cloud platforms and Artificial Intelligence solutions.
• Familiarity with Agile methodologies and project management principles.

Soft Skills

• Strong problem-solving attitude.
• Excellent communication and public speaking skills.
• Executive presentation skills.
• Ability to identify and propose innovative digital solutions.
• Stakeholder management and cross-functional collaboration.
• Proactive mindset and ownership.
• Ability to work independently and manage multiple priorities.

Preferred Experience

• Experience in Digital Services, Digital Transformation or software-related projects.
• Experience in customer-facing activities and international environments.
• Knowledge of AI, data analytics, predictive maintenance or connected services is considered an advantage.

WHAT WE OFFER

• Working arrangement: Hybrid
• Employment category: White-collar employee
• Contract type: Permanent contract
• 13th-month salary
• Performance bonus linked to business results
• Welfare vouchers worth €250 per year
• Ongoing training and professional development opportunities, including both technical and soft skills
• Well-being: We place the economic, physical, social, and psychological well-being of our people first, offering a variety of solutions tailored to their needs.

The company reserves the right to assess the appropriate employment level and compensation package based on objective criteria emerging during the selection process and in line with the seniority of the selected candidate and the position itself, in accordance with the principles of fairness, transparency, and equal opportunities established by applicable legislation.

Seniority: Junior Primary Location: IT - Sesto Calende Contract Type: Permanent Total Base Pay Range: €32,731.92 – €43,000 Hybrid Working: Hybrid International, multicultural, innovative, technological: this is Leonardo.

The company’s passionate and talented team is strongly influenced by STEM (Science, Technology, Engineering, Mathematics) expertise, with a diverse range of experience that enables colleagues to share knowledge and know-how across the generations.

Leonardo always wants to expand its talent pool, here you can find the right opportunity for you!