Digital Services Lead: Customer Support & Training

Leonardo S.p.A.; Sesto Calende; Ibrido; EUR 33.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

13th-month salary

Performance bonus

Welfare vouchers €250/year

Training & development opportunities

Hybrid working

Descrizione del lavoro

Leonardo S.p.A. is seeking a Digital Services Specialist to support the definition, development and promotion of digital services for Customer Support & Training.

You will collaborate with engineering, software teams and business functions to identify digital opportunities and deliver innovative, cost-conscious solutions that create value for customers and the company. The role involves working with international teams, coordinating with internal and external partners, and contributing to PoCs,

Competenze

• Experience in Customer Support & Training business.
• Ability to evaluate costs, benefits and business value of digital solutions.
• Experience working in an international environment.
• Strong communication and stakeholder management skills.

Mansioni

• Analyze Customer Support & Training processes and identify opportunities for digitalization.
• Define and propose innovative digital solutions based on business needs.
• Support evolution of the Digital Services portfolio and new services.

Conoscenze

Customer Support

Data analysis

SQL

APIs

Cloud platforms

AI for business

Agile methodologies

Public speaking

Strumenti

SQL databases

BI tools

Descrizione del lavoro

Leonardo S.p.A. is seeking a Digital Services Specialist to support the definition, development and promotion of digital services for Customer Support & Training.

You will collaborate with engineering, software teams and business functions to identify digital opportunities and deliver innovative, cost-conscious solutions that create value for customers and the company. The role involves working with international teams, coordinating with internal and external partners, and contributing to PoCs,