Digital Advertising Account Manager – Client Growth

DoubleVerify; Milano; Ibrido; EUR 29.000 - 47.000; Tempo pieno

Descrizione del lavoro

DoubleVerify is seeking an Account Manager in Milan to oversee end-to-end client relationships, drive performance insights, and align client goals with DV capabilities. The role collaborates with Sales, Implementation, Product, Engineering, and Finance to deliver top-tier service.

You will manage multiple accounts, optimize campaigns, and support adoption of DV Pinnacle across platforms. The position is hybrid in Milan, requires 2-4+ years in the field, and offers a base salary range with

Competenze

• 2-4+ years of experience in Account Management or Customer Success with a deep understanding of the online advertising industry.
• Proactive, highly organized with attention to detail and a client-first mindset.
• Fluent English and Italian, both written and spoken to business level.

Mansioni

• Own end to end client relationship, serving as the primary contact and trusted advisor.
• Conduct performance analysis and deliver actionable insights to optimise client outcomes.
• Develop account strategies aligning client objectives with DV capabilities and identify upsell opportunities.
• Contribute to business reviews showcasing performance insights and roadmap discussions.
• Support adoption of DV solutions across Social and Open Web environments.
• Manage escalations and coordinate with internal teams to resolve issues.
• Ensure deliverables meet quality standards and SLAs.
• Maintain regular client contact through status calls, office hours, QBRs.
• Identify churn risks and escalate to sales and management.

Conoscenze

Account Management

Customer Success

Multitasking

MS Office

Google Workspace

Strong communication

Strumenti

Excel

Google Slides

Google Sheets

Descrizione del lavoro

DoubleVerify is seeking an Account Manager in Milan to oversee end-to-end client relationships, drive performance insights, and align client goals with DV capabilities. The role collaborates with Sales, Implementation, Product, Engineering, and Finance to deliver top-tier service.

You will manage multiple accounts, optimize campaigns, and support adoption of DV Pinnacle across platforms. The position is hybrid in Milan, requires 2-4+ years in the field, and offers a base salary range with