Device maintenance

JINGDONG DEVELOPMENT ITALY S.R.L.; Milano; In loco; EUR 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equal opportunity employer

Descrizione del lavoro

JINGDONG Logistics seeks a Device Maintenance professional to ensure optimal performance of our operational devices and equipment. You will perform preventative maintenance, troubleshooting, and repairs to minimize downtime across warehouse automation, scanners, and related IT hardware.

Ideal candidates have 2+ years in device maintenance within logistics or manufacturing, strong mechanical/electrical knowledge, and the ability to work flexible hours.

Competenze

• High school diploma or equivalent; associate's degree or technical certification preferred.
• 2+ years in device maintenance, field service, or similar technical support.
• Strong understanding of mechanical and electrical systems with schematics.
• Proficient troubleshooting hardware and basic software issues.
• Familiarity with diagnostic tools and testing equipment.
• Ability to lift, bend and stand for long periods.
• Excellent problem-solving, attention to detail and teamwork.
• Good communication and flexibility for odd hours as needed.
• CMMS experience is a plus.

Mansioni

• Perform routine inspections, preventative maintenance, and calibration of devices including warehouse automation and IT hardware.
• Diagnose and troubleshoot hardware and software issues across devices, identifying root causes.
• Execute repairs, replacements, and upgrades following safety and protocol standards.
• Maintain accurate maintenance records with service dates and parts used.
• Coordinate with operations to schedule maintenance with minimal disruption.
• Assist in installation and commissioning of new equipment.
• Provide technical support and guidance to end-users on device operation.
• Identify opportunities for process improvement in device maintenance.
• Adhere to all safety regulations and procedures.

Conoscenze

Device maintenance

Field service

Electronics

Troubleshooting

CMMS

Formazione

High school diploma

Associate degree / technical certification

Strumenti

Diagnostic tools

Descrizione del lavoro

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

As a Device Maintenance professional at JD.com, Inc., you will be responsible for ensuring the optimal performance and reliability of our diverse range of operational devices and equipment. This role involves proactive maintenance, troubleshooting, and repair to minimize downtime and support our robust logistics and e-commerce infrastructure.

Job Responsibilities

• Perform routine inspections, preventative maintenance, and calibration of various devices, including but not limited to, warehouse automation equipment, sorting machines, handheld scanners, and IT infrastructure hardware.
• Diagnose and troubleshoot hardware and software issues on a wide array of devices, identifying root causes and implementing effective solutions.
• Execute repairs, replacements, and upgrades of faulty components or entire devices, adhering to established protocols and safety standards.
• Maintain accurate records of all maintenance activities, including service dates, parts used, and issue resolutions.
• Collaborate with operations teams to schedule maintenance activities with minimal disruption to business processes.
• Assist in the installation and commissioning of new equipment and devices.
• Provide technical support and guidance to end-users on device operation and basic troubleshooting.
• Identify opportunities for process improvement and efficiency gains in device maintenance.
• Adhere to all company safety regulations and procedures.

Job Qualifications

• High school diploma or equivalent; associate's degree or technical certification in electronics, mechanical engineering, or a related field preferred.
• Proven experience (2+ years) in device maintenance, field service, or a similar technical support role, preferably within a logistics, manufacturing, or e-commerce environment.
• Strong understanding of mechanical and electrical systems, including schematics and diagrams.
• Proficiency in troubleshooting hardware and basic software issues for various devices.
• Familiarity with common diagnostic tools and testing equipment.
• Ability to perform physical tasks, including lifting, bending, and standing for extended periods.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively independently and as part of a team.
• Ability to work flexible hours, including evenings and weekends, as required by operational needs.
• Basic computer literacy and experience with maintenance management systems (CMMS) is a plus.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.