Department Manager

BoF Careers; Reggello; On-site; EUR 33,000 - 36,000; Full time

Job summary

Prada Group in Italy is seeking a Company Brand Ambassador to lead a product category team on the shop floor, deliver extraordinary client service, and drive sales targets across luxury brands. You will mentor staff, ensure premium visual presentation, and collaborate with store leadership to maximize department performance.

The ideal candidate will have passion for luxury fashion, strong customer service, fluency in English, and the ability to analyze market trends while fostering

Qualifications

• Passion and knowledge of the managed product category.
• Business driven and results oriented.
• Team player able to lead and influence peers.
• Strong customer service approach.
• Fluent English; other languages desirable.
• Able to analyze market trends and share insights.

Responsibilities

• Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
• Analyze the department performance and define the actions required for achieving business objectives.
• Give commercial suggestions to SM.
• Drive the team to exceed their KPIs.
• Be constantly up-to-date on market trends and share insights with relevant functions.
• Foster the ecommerce channel development.
• Ensure high levels of customer satisfaction through excellent service.
• Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities.

Skills

Product knowledge

Team leadership

Customer service

Communication

Organizational skills

Market awareness

Fluent English

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.

Responsibilities

BUSINESS

• Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
• Analyze the department performance and define the actıons required for achıeving the busıness objectıves.
• Give commercial suggestions to SM.
• Drive the team to exceed their KPIs.
• Be constantly up-to-date on market trend and share ınsıghts wıth relevant functıons.
• Foster the ecommerce channel development.

CUSTOMER

• Ensure high levels of customer satisfaction through excellent service.
• Strengthen customer loyalty by engagıng and supporting the sales team ın clientelıng actıvıties and gains new local customers to grow department sales.

TEAM

• Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
• Identify hıgh potentıal collaborators for internal development opportunities.
• Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.

RETAIL

• Guarantee an in-depth product knowledge wıthın the department, working wıth the relevant functions to support product/ collection training needs.
• Provıde feedback and focused suggestions on department needs to the Store Manager.
• Guarantee the vısual presentatıon of his/her department.
• Ensure effectıve and effıcıent back-of-house organization for the department and is responsible for the protectıon of the company's assets as well as the staff grooming standards to be ensured.

Knowledge And Skills

Passion and knowledge of the managed product category

Business driven

Team player with the ability to lead and influence peers

Strong customer service approach

Natural ability to serve our client

Confident, enthusiastic and positive

Problem solving

Organized and detail oriented

Market and product knowledge/passion

Interest in luxury/fashion, art and design

Fluent spoken English expected. Other languages are desirable

RAL 33.000 - 36.000€

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.