MIU MIU Client Advisor Milano Sant'Andrea

BoF Careers; Milano; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Prada Group is seeking a brand ambassador to enhance customer experience and loyalty in a luxury store in Milano. The role combines sales excellence with stock control, ensuring adherence to corporate guidelines and procedures.

The position requires fluency in English, a strong affinity for luxury goods, and the ability to manage relationships with clients while maintaining impeccable stock accuracy. You will work to minimize stock losses and optimize product flow within SAP systems.

Qualifications

• Fluent English is required.
• Other languages are desirable.
• High affinity for luxury products is expected.
• Strong sense of responsibility and reliability.
• Ability to work both in a team and independently.
• Organized, detail-oriented and proactive.

Responsabilités

• Welcome and serve customers, delivering an excellent in-store experience.
• Maintain and develop client relationships using CRM and digital tools.
• Cross-sell with departments to maximize sales and KPI achievement.
• Stay updated on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints by liaising with the Store Manager.
• Maintain high shop floor visual standards and stock procedures.
• Protect stock and be attentive to prevent thefts.
• Ensure product flow, stock counts and markdowns follow guidelines.
• Coordinate DG/Returns and shop-to-shop transfers, including e-commerce deliveries where applicable.

Connaissances

Fluent English

Luxury product affinity

Teamwork & Independence

Organized & detail-oriented

Mature & assertive

Customer relationship

Stock management

Outils

SAP

Description du poste

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

We are looking for someone that will support both the sales and the stock management. From one side we are looking for someone that can work as "brand ambassador", able to convey the Brand's philosophy and values. As such, the candidate will be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world. From the other side the candidate will be responsible of stock management in terms of KPIs, Corporate guidelines and procedures. He/She will have to facilitate the selling process through an impeccable stock maintenance and to be responsible of minimizing the stock losses. He/She will ensure the implementation of guidelines received from the Store Operations Department and Store Manager.

Responsibilities

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and be attentive to prevent product thefts.
• Ensure the safety of the products and the valuable material in the warehouse during the whole handling process.
• Ensure to properly manage the daily goods receipt, to arrange the merchandise following the Corporate procedures and prepare the product to be taken on the sales floor and special areas.
• Organize, manage and perform the products' counting and the stock-takes.
• Assure the right product flow tracking through SAP system.
• Manage the product flow during Repairs.
• Manage the stockroom activities related to Markdown.
• Guarantee the returns, shop-to-shop transfers, and e-commerce delivery following the corporate guidelines and deadlines.

Knowledge And Skills

Fluent spoken English expected.

Other languages desirable.

High affinity for luxury products.

High sense of responsibility.

Being able to work in team as well as alone.

Organized and detail oriented.

Mature and assertive.

RAL: 30.022 - 45.000 EUR

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.