Department Manager

PRADA; Reggello; On-site; EUR 35,000 - 55,000; Full time

Job summary

Prada Group in Reggello, Italy, is seeking a Brand Ambassador to lead the product category department, ensuring outstanding client service on the sales floor and driving sales targets.

You will train and motivate the sales team, share market insights, support ecommerce growth, and maintain brand standards across the department.

Fluency in English is expected; additional languages are a plus, with a passion for luxury, art and design.

Qualifications

• Experience in luxury fashion retail.
• Strong clienteling and service skills.
• Ability to motivate a department.
• Fluent English; other languages desirable.
• Knowledge of fashion market trends.

Responsibilities

• Ensure an exceptional welcome and customer service, fostering cross selling among product categories.
• Analyze department performance and define actions to achieve business objectives.
• Provide commercial insights and suggestions to Store Manager.
• Lead and coach the sales team to exceed KPIs.
• Stay up-to-date on market trends and share insights with relevant functions.
• Foster the ecommerce channel development.

Skills

Luxury retail

Client service

Team leadership

Sales analytics

Fluent English

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.

RESPONSIBILITIES

BUSINESS

• Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
• Analyze the department performance and define the actıons required for achıeving the busıness objectıves.
• Give commercial suggestions to SM.
• Drive the team to exceed their KPIs.
• Be constantly up-to-date on market trend and shareınsıghts wıth relevant functıons.
• Foster the ecommerce channel development.

CUSTOMER

• Ensure high levels of customer satisfaction through excellent service.
• Strengthen customer loyalty by engagıng and supporting the sales teamın clientelıng actıvıties and gains new local customers to grow department sales.

TEAM

• Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
• Ensure effective communication and encourage information sharing and development ofad hocmorning briefing.

RETAIL

• Guarantee an in-depth product knowledge wıthın the department, working wıth the relevant functions to support product/ collection training needs.
• Provıde feedback and focused suggestions on department needs to the Store Manager.
• Ensure effectıve and effıcıent back-of-house organization for the department and isresponsible for the protectıon of the company’s assetsas well as the staff grooming standards to be ensured.

KNOWLEDGE AND SKILLS

Passion and knowledge of the managed product category

Business driven

Team player with the ability to lead and influence peers

Natural ability to serve our client

Confident, enthusiastic and positive

Problem solving

Organized and detail oriented

Market and product knowledge/passion

Interest in luxury/fashion, art and design

Fluent spoken English expected.Other languages are desirable

#LI-PR1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.