Department (Concession) Manager

Cos; Lazio; In loco; EUR 31.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discount 25%

H&M Incentive Program (HIP)

Meal vouchers €6 per working day

Benefits portal with 1,500+ discounts

Descrizione del lavoro

COS in Italy is seeking a Department Manager to lead our fashion retail team, delivering exceptional service and inspiring store experiences. You will set the tone for the customer journey and ensure everyday operations reflect brand standards.

You will analyse sales data, motivate Sales Advisors, support onboarding, and step in as Store Manager when required to guarantee continuity and strong results.

Competenze

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Italian and English knowledge (the recruitment process will be conducted in English)

Mansioni

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Conoscenze

Store operations

Customer service

Product knowledge

People leadership

Recruitment & onboarding

Training & coaching

Communication

Multilingual: Italian & English

Adaptability

Team motivation

Descrizione del lavoro

As a Department Manager you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience

Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance

Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards

Support recruitment efforts and ensure effective onboarding and training for new team members

Identify and nurture future talent, contributing to development plans that support team progression

Oversee daily store operations, ensuring efficiency and alignment with brand standards

Act as a brand ambassador, consistently delivering the best possible experience for every customer

Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment

Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.

Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.

Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.

Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.

Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.

Italian and English knowledge (the recruitment process will be conducted in English)

Additional Information

• This is a full-time permanent position with a contract of 40 hours a week.
• Flexible working hours, with shifts scheduled between 09:00 and 22:30
• We offer a salary starting from € 31.465.( Yearly gross) depending on experience and qualifications.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

Meal vouchers worth €6 for each working day of at least 6 hours.

Access to the company benefits portal, offering over 1,500 discounts on products and services for wellbeing and everyday life

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

COS

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.