Dental Lab Technician - Customer Experience (Milan)

Dandy; Milano; In loco; EUR 40.000 - 56.000; Tempo pieno

Descrizione del lavoro

Dandy is seeking an experienced Customer Experience Lab Technician to join our Milan team and support Italian clinicians. You will apply deep dental lab expertise to real-time case design, provide live ITALIAN language support, and bridge feedback with our lab teams to ensure top quality outcomes.

You will collaborate closely with doctors, help optimize workflows, and represent Dandy in the Italian market. This role requires relocation to Milan or existing residency there and a strong

Competenze

• Fluency in Italian and English, both written and spoken.
• Willing to relocate to Milan or be based there.
• 3+ years in a dental technician role.
• 2+ years of experience in 3Shape CAD/CAM design, including implant and crown & bridge cases.

Mansioni

• Collaborate with doctors on real-time case designs to refine aesthetics and function.
• Provide live Italian-language clinical support via phone, chat, and video.
• Serve as a local expert for Italian clinicians, adapting guidance to local practices.
• Translate clinical feedback into productive outputs with Dandy lab teams.

Conoscenze

Dental lab experience

Fluent Italian and English

Customer-facing communication

Strumenti

3Shape CAD/CAM design

Descrizione del lavoro

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world‑class support to achieve more for their practices, their people, and their patients.

About The Role

We're looking for an experienced and dedicated Customer Experience Lab Technician to join Dandy and support our Italian market. Based out of our Milan office, you'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real‑time technical support in Italian, ensuring quality outcomes and an exceptional experience for every doctor.

What You'll Do

• Collaborate on Treatment Plans: Partner with doctors in real‑time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
• Provide Live Clinical Support: Communicate directly with Italian‑speaking clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
• Support the Italian Market: Serve as a trusted local expert for doctors in Italy, adapting guidance to local clinical practices and workflows.
• Facilitate Cross‑Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

What We're Looking For

• Full professional fluency in Italian and English, both written and spoken.
• Based in or able to relocate to Milan, with the ability to work out of our Milan office.
• 3+ years in a dental technician role.
• 2+ years of experience in 3Shape CAD/CAM design, [including Implant and Crown & Bridge cases.]*
• Deep understanding of digital dental workflows, [including implant systems, scan bodies, and best design practices.]*
• Technologically adept with the ability to learn and navigate dental design platforms quickly.
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
• Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
• Comfortable chatting live with doctors — whether it's over chat, phone, or video calls. You should feel confident jumping into real‑time conversations, answering questions, and building trust quickly.
• Strong independent problem‑solving skills and the ability to manage multiple complex conversations simultaneously.
• Desire to work in a fast‑growing and rapidly changing fully‑digital lab environment.
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
• Previous experience in a customer‑facing lab role is preferred.
• Additional European language skills are a plus (French, Dutch, or Spanish).

Req ID: J-1251

For full‑time positions, Dandy offers a wide range of best‑in‑class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal‑opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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