D365 Customer Insights Architect — Journeys & Data

Concentrix; Caserta; In loco; EUR 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Concentrix cerca un Solution Architect esperto in Dynamics 365 Customer Engagement, con specializzazione in Customer Insights – Journeys, da basare in Italia. Ruolo customer-facing, capace di guidare conversazioni tecniche in inglese e italiano e di allineare le capacità della piattaforma agli obiettivi del cliente.

Viaggi previsti <20%. Responsibilities includono progettazione di soluzioni scalabili su D365 CE, CIJ e CID, sviluppo Power Apps, Power Automate e integrazioni con Dataverse,

Competenze

• Fluent English and Italian language skills, capable of leading business and technical conversations
• Must be located in Italy and open to travel
• Experience in customer-facing Solution Architect or Technical Consultant roles
• Expert knowledge of Dynamics 365 Customer Insights – Journeys
• Strong experience designing and supporting D365 CE solutions in enterprise environments
• Advanced understanding of Dynamics 365 CE architecture and integration patterns
• Extensive experience with Power Apps development
• Power Platform configuration, customization, administration, and business logic design
• Experience developing and maintaining Power Automate solutions with Dataverse and other services
• Familiarity with Dataverse, SharePoint, Azure and external data sources
• Ability to manage multiple priorities and collaborate with stakeholders
• Proven ability to deliver technical training and workshops
• Commitment to staying up to date with modern engineering practices

Mansioni

• Lead solution architecture for Dynamics 365 Customer Engagement
• Design, troubleshoot, and optimize CIJ capabilities such as journeys, segments and events
• Develop Power Apps and Power Automate solutions
• Configure Dataverse, SharePoint, Azure and related data sources
• Define enterprise D365 CE architecture and integration patterns
• Collaborate with customers to translate business objectives into configuration and architecture decisions
• Support data ingestion and hosting for Customer Insights – Data and Journeys
• Engage with technical stakeholders and client teams in workshops and delivery discussions
• Provide knowledge transfer and training to customers and internal stakeholders
• Stay current on Microsoft ecosystem updates and AI-related capabilities
• Ensure coverage across all D365 CE apps and related components

Conoscenze

Bilingual EN/IT

Solution Architect

Customer engagement

Dynamics 365 CE

Customer Insights – Journeys

Customer Insights – Data

Power Apps

Power Automate

Dataverse

Azure

Strumenti

Power Apps

Power Automate

Dataverse

SharePoint

Azure

Descrizione del lavoro

Concentrix cerca un Solution Architect esperto in Dynamics 365 Customer Engagement, con specializzazione in Customer Insights – Journeys, da basare in Italia. Ruolo customer-facing, capace di guidare conversazioni tecniche in inglese e italiano e di allineare le capacità della piattaforma agli obiettivi del cliente.

Viaggi previsti <20%. Responsibilities includono progettazione di soluzioni scalabili su D365 CE, CIJ e CID, sviluppo Power Apps, Power Automate e integrazioni con Dataverse,