Customer Engagement Manager

Johnson Controls; Cinisello Balsamo; Ibrido; EUR 30.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working hours

Agile working

Meal vouchers €8

Welfare package

Career growth

Descrizione del lavoro

Johnson Controls seeks a Customer Engagement Manager to support sales activities and build lasting customer relationships in a hybrid role. You will collaborate across departments, manage executive-level relationships, and drive customer value and satisfaction through strategic initiatives.

The role emphasizes proactive engagement, risk management, and governance for successful project delivery and customer outcomes.

Competenze

• 2+ years of experience in customer success, engagement, or account management.
• Strong communication and interpersonal skills.
• Ability to build trust and manage customer relationships effectively.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office and CRM platforms (Salesforce).
• Strong problem-solving skills and customer-centric mindset.

Mansioni

• Collaborate with internal departments to ensure timely delivery and customer satisfaction.
• Build and maintain strong relationships with customer executives and stakeholders.
• Serve as the primary point of contact for key customer questions and issue resolution.
• Lead customer engagements and oversee delivery of strategic initiatives.
• Drive customer adoption, business value realization and overall satisfaction.
• Facilitate governance meetings, executive reviews, and strategic planning sessions.
• Identify and mitigate risks, manage escalations, and ensure successful resolutions.
• Monitor project health, milestones, and customer success metrics.
• Develop and execute customer success plans aligned with business objectives.
• Champion the voice of the customer across the organization.

Conoscenze

2+ years experience

Communication

Relationship building

Organization

CRM (Salesforce)

Problem solving

Strumenti

Salesforce

Descrizione del lavoro

This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.

What Will You Do

We are looking for an energetic and customer-focused Customer Engagement Manager to support our sales activities while building strong, lasting relationships with customers. This hybrid role combines customer engagement and account management responsibilities to ensure an exceptional customer experience and drive business growth. The ideal candidate is highly organized, proactive, and passionate about delivering value to customers at every stage of their journey.

How Will You Do It

• Collaborate with internal departments to ensure timely delivery and customer satisfaction
• Build and maintain strong relationships with customer executives, business leaders, and technical stakeholders.
• Serve as the primary point of contact for Key customer questions, requests, and issue resolution
• Lead customer engagements and oversee the successful delivery of strategic initiatives for reduce shrinkage.
• Drive customer adoption, business value realization, and overall satisfaction.
• Facilitate governance meetings, executive business reviews, and strategic planning sessions.
• Identify and mitigate risks, manage escalations, and ensure successful resolution of customer challenges.
• Monitor project health, milestones, deliverables, and customer success metrics.
• Develop and execute customer success plans aligned with business objectives.
• Champion the voice of the customer across the organization.

What we look for

• 2+ years of experience in customer success, customer engagement, account management, or a related role.
• Strong communication and interpersonal skills.
• Ability to build trust and manage customer relationships effectively.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office and CRM platforms (Salesforce)
• Strong problem-solving skills and customer-centric mindset.

Preferred Skills

• Experience with customer engagement or customer success programs.
• Knowledge of sales processes and pipeline management.
• Analytical skills with the ability to interpret customer feedback and engagement metrics.
• Experience working in a fast‑paced, customer‑focused environment.

Our Benefits

We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us, you will become part of a leading global multi‑industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents.

We Offer

• The initial basic salary for this position is in the range of €29.800 – €41.100 per year. In addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include additional company benefits, which will be discussed during the selection process. We are committed to fair, equitable, and gender-neutral pay practices. The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti.
• Flexible working hours
• Agile working
• Meal vouchers of €8
• Company welfare package
• Career growth and professional development opportunities.
• Collaborative and supportive work environment.
• Opportunity to make a direct impact on customer satisfaction and business success.

Who We Are

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability. Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data‑driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink.