Customer Success Technical Architect

International Business Machines Corporation; Segrate; Ibrido; EUR 40.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Healthcare program

Pension program

Life and disability program

Flexible Benefit program (welfare)

Smart working

Descrizione del lavoro

IBM Global Sales is seeking a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor for our customers. You will guide architectures, ensure value, and collaborate with Sales, Product, and Engineering to deliver outcomes.

You will work with Kafka, Flink, and Confluent IP while expanding customer relationships, driving adoption, and shaping the roadmap to maximize business impact across diverse industries.

Competenze

• Proven experience in a technical role within a product/SaaS company.
• Strong understanding of modern infrastructure and streaming technologies.
• Experience with cloud platforms and distributed systems.

Mansioni

• Advise customers as a technical architect to ensure success, retention and expansion.
• Collaborate with Sales, Product, Services, Support and Training teams.
• Guide architectures and promote value-based outcomes for Confluent subscriptions.
• Assist in reviews, migrations, and performance optimization across environments.
• Develop customer relationships and drive product adoption at scale.

Conoscenze

Enterprise SaaS

Cloud networking

Linux administration

Java/Python/Go

JVM tuning

English & Italian

Descrizione del lavoro

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.

Your Role And Responsibilities

Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective of this role is to ensure the success, retention & expansion of our customers by providing technical guidance, including best practices, for the Confluent product suite. You will partner with others in Customer Solutions as well as cross-functional divisions such as Sales, Product Management and Engineering to help our customers accelerate time to value, maximize product consumption and achieve their overall business objectives.

The CSTA role is both deeply technical and commercial in nature. You will leverage a technical background (e.g. AppDev, SysAdmin, Distributed Computing) to advise customers on their architectures, including patterns & strategies for operating and maturing their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their Confluent investment.

In this role, you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well as gain an understanding of complementary and competitive technologies. You will work with a variety of organizations ranging from new start-ups to large enterprise customers. Throughout these interactions, you will build strong relationships, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art data streaming platforms!

As a CSTA At Confluent, You Can Expect To

• Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success.
• Identify customer technical objections and develop strategies to address those blockers to adoption.
• Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design.
• Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning)
• Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management.
• Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.
• Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products.
• When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering.

In line with applicable pay transparency requirements, we are sharing the annual base pay range (gross per year). Projected minimum salary: 39900 EUR - Projected maximum salary: 68400 EUR.

CCNL: Contratto Collettivo Nazionale di Lavoro per l’Industria Metalmeccanica Privata

CCNL category: Impiegato

These amounts are based on a full-time schedule over a full calendar year. The final offer may vary depending on your skills, qualifications, and experience, as permitted under applicable local law and on the basis of objective, gender-neutral criteria.

At IBM, we offer a comprehensive benefits package, which includes:

• Meal vouchers
• Healthcare program
• Pension program
• Life and disability program
• Flexible Benefit program (welfare)
• Smart working

If you are successfully selected for offer, we will share the full details of the compensation package.

Required Technical And Professional Expertise

• Demonstrated success in a technical Field role for a product / SaaS company with enterprise customer
• Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
• Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
• Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
• Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
• Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
• Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting
• Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
• Ability to learn new technologies quickly, as well as a strong interest in doing so!
• Flexibility to travel up to 20% of the time

Preferred Technical And Professional Experience

• Experience with Apache Kafka & Apache Flink
• Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra
• Fluency in English and Italian