Customer Success Tech Architect (Kafka/Data Streaming)

International Business Machines Corporation; Lombardia; Ibrido; EUR 40.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Healthcare program

Pension program

Life and disability program

Flexible Benefit program (welfare)

Smart working

Descrizione del lavoro

IBM Global Sales in Italy seeks a Customer Success Technical Architect to drive technical success for Confluent products. You will partner with Sales, Product, Services and Engineering to guide architectures and best practices, helping customers realize value from their Confluent investments.

You will work with Kafka, Flink and related IP, engaging startups to large enterprises, ensuring quality delivery and knowledge transfer while traveling up to 20% as needed.

Competenze

• Proven success in a technical field role with enterprise customers.
• Strong understanding of modern infrastructure and streaming tech.
• Excellent interpersonal and written/verbal communication.
• Able to manage multiple customers with attention to detail.
• Hands-on knowledge of cloud vendors (AWS, GCP, Azure).
• Willing to travel up to 20% of the time.

Mansioni

• Advise customers on architectures and patterns for Confluent products.
• Partner with Sales, Product, Services, Support and Training teams.
• Lead technical lifecycle activities: design, upgrade plans, security topics.
• Deliver customer reviews analyzing technical health and performance.
• Transfer knowledge to customers and internal teams.
• Influence product roadmap based on customer environments.

Conoscenze

Customer-facing

Technical advisory

Relationship mgmt

Fast-paced learner

English and Italian

Travel up to 20%

Strumenti

Kafka

Flink

Java

Python

Linux

Descrizione del lavoro

IBM Global Sales in Italy seeks a Customer Success Technical Architect to drive technical success for Confluent products. You will partner with Sales, Product, Services and Engineering to guide architectures and best practices, helping customers realize value from their Confluent investments.

You will work with Kafka, Flink and related IP, engaging startups to large enterprises, ensuring quality delivery and knowledge transfer while traveling up to 20% as needed.