Customer Success Analyst – Document Quality & Feedback

Mercor; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Mercor in Milan is hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. You will review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.

This role rewards strong analytical skills and domain expertise to contribute to high-impact evaluation projects. Ideal candidates have at least a Bachelor's degree and 2+ years of relevant experience, with proficiency in

Competenze

• Bachelor's degree and strong analytical abilities.
• Minimum 2+ years in customer support, success, or service delivery.
• Strong analytical and written communication skills.

Mansioni

• Review, assess, and provide structured feedback on domain documents.
• Ensure quality, accuracy, and relevance of content.
• Follow structured guidelines to deliver high-impact evaluations.

Conoscenze

Analytical skills

Written communication

Excel

PowerPoint

Word

Document analysis

Detail-oriented

Formazione

Bachelor's degree

Descrizione del lavoro

Mercor in Milan is hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. You will review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.

This role rewards strong analytical skills and domain expertise to contribute to high-impact evaluation projects. Ideal candidates have at least a Bachelor's degree and 2+ years of relevant experience, with proficiency in