Customer Success Manager I (Italy)

Teamworks; Italia; On-site; GBP 47,000 - 55,000; Full time

Benefits offered by this job

Equity

Commission

Job summary

Teamworks is hiring in the UK to own the customer relationships across Italy and Southern Europe. You will lead Hub implementations in Italian, and collaborate with our Product Success team on non-Hub products.

Based in the UK, you will travel regularly to Italy to build trust and renewals with professional sports organizations, serving Coaches, Medical staff, and administrators with data-driven insights.

Qualifications

• Fluent in Italian and English, spoken and written.
• Based in the UK and able to travel frequently to Italy.
• Hands-on experience in a professional sport organization or club.
• Strong project management, data literacy, and communication skills.
• Data-driven mindset with passion for customer experience.
• Leadership and ability to guide sports organizations through software adoption.

Responsibilities

• Own end-to-end relationships for Italy and Southern Europe customers.
• Lead hub implementations in Italian with Product Success collaboration.
• Analyze customer data and draw insights to increase engagement and value.
• Drive renewals and maintain high account health.
• Collaborate with an Italian-speaking Account Executive on demos and cross-sell.
• Build real, on-site relationships across the region.

Skills

Bilingual Italian-English

UK-based

Sport industry experience

Project management

Data literacy

Strong communication

Job description

I'm George Wells, Director of Customer Success for EMEA and LATAM at Teamworks. My team works with some of the world's most respected professional and elite sports organizations, and Italy is our next big focus market in Europe.

You’ll own the customer relationship across Italy, support our growing book across Southern Europe, lead our Hub implementations in Italian, and help turn the trust we’re building in the region into long‑term, renewing customers.

The Role

• Position Teamworks for continued growth in Italy and Southern Europe, contributing to company strategy based on market knowledge and ensuring go-to-market plans and growth strategies are aligned with industry needs.

• Own the end-to-end relationship for a growing book of accounts across Italy and Southern Europe

• Lead Hub implementations delivered entirely in Italian, partnering with our Product Success team on any non-Hub products

• Analyze customer data, draw insights to inform accounts’ success, and identify opportunities to increase engagement and drive value.

• Drive renewals and account health in line with our team's 96.5% renewal track record

• Partner with a dedicated Italian-speaking Account Executive on demos and cross-sell opportunities, while owning the post-sale relationship

• Build real, in-person relationships across the region through regular on‑site customer visits

What You Must Bring

• Fluent in both Italian and English, spoken and written; this is non-negotiable for a region where trust is built in-language

• Based in the UK, with willingness to frequently travel to Italy; face‑to‑face time is crucial to building relationships

• Hands‑on experience working within a professional sport organization or club; you need to understand how our customers operate day to day

• Strong project management, data literacy, and communication abilities to translate technical concepts for coaches, medical staff, and administrators

• Data‑driven mindset with a passion for customer experience

• Strong leadership and communication skills to guide professional sports organizations through software adoption and serve as a trusted voice

Even Better If

• Previous experience living and working in Italy, with existing relationships or market knowledge in the region

• You have experience specifically within professional football

• Prior experience using Teamworks products, ideally Hub, or strong working familiarity with our suite; you'll be leading implementations in this region so prior experience gives you a head start

Why This Role

This is a ground‑floor opportunity to build our presence in one of the biggest growth markets in European sport, with real autonomy to shape how Teamworks shows up in Italy and beyond. You'd be joining a team that's already proven this model works, at a moment when Teamworks' momentum across EMEA has never been stronger.

This role is not eligible for sponsorship at this time.

About Teamworks

We're the Operating System for Sports, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all‑around exceptional person, you'll thrive at Teamworks.

We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.

This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training.

Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email

• £47K – £55K
• Offers Equity
• Offers Commission

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