Customer Care Manager – Global

Jobtailor; Milano; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Jobtailor is seeking a senior Customer Success leader to own Italy's Customer Care operations and drive the expansion of Customer Success into new EU markets. The role requires coordinating local teams with international counterparts to maintain consistent standards and a high-quality customer experience.

You will oversee hiring, day-to-day operations, and customer retention initiatives in a fast-growing startup environment, combining strategic leadership with hands-on execution.

Competenze

• 7-8+ years of experience in Customer Success, Customer Care, or Support functions.
• 2-3+ years of experience as a people manager in related fields.
• Experience managing teams locally and across geographies.
• Experience working in international (EU) contexts.
• Experience operating in a scale-up / hyper-growth environment.
• Fluency in Italian and English.

Mansioni

• Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention.
• Lead Lexroom's Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets.
• Act as a key reference for Customer Care locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.

Conoscenze

Customer Success Management

Team Leadership

International Operations Management

Proactive Problem Solving

Fluency in Italian and English

Descrizione del lavoro

• Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention.
• Lead Lexroom's Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets - working in close coordination with the teams already leading international expansion.
• Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.

Requirements

• 7-8+ years of experience within Customer Success, Customer Care, or Support functions.
• 2-3+ years of experience as a people manager, ideally within Customer Success, Customer Care, or Support functions.
• Proven experience managing teams both locally and internationally - you know how to lead in-country operations while coordinating across geographies.
• Must have: experience working in international (EU) contexts.
• Experience operating in a scale-up / hyper-growth environment.
• You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.
• Fluent in Italian and English.

Core Competencies

Demonstrates extensive experience in Customer Success and Customer Care, with a strong focus on team management and operational excellence in international contexts. Proven ability to drive customer satisfaction and retention while leading initiatives in fast-growing environments.

Highest-signal resume keywords

• Customer Success Management
• Team Leadership
• International Operations Management
• Proactive Problem Solving
• Fluency in Italian and English

Hard Skills

• Customer Care
• Customer Support
• Team Management
• Operational Oversight
• Initiative Design
• Market Expansion
• Playbook Delivery
• Scale-Up Experience
• Hyper-Growth Environment

Soft Skills

• Proactive Mindset
• Problem Solving
• Collaboration

Industry Keywords

• Customer Satisfaction
• Retention Strategies
• International Contexts
• EU Markets