Customer Success Manager - B2B Partnerships

Finanz; Italy; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

Finanz, a Milan-based fintech, seeks a hybrid role blending customer success and sales to own partner go-lives and drive growth with B2B partners. You will monitor adoption and outcomes, then identify opportunities to expand the collaboration.

You will collaborate with the founder and the B2B team, engage with partners at all levels from operations to the C-suite, and travel within Italy and internationally to meet partners. Use data and AI daily to support proposals and improvements.

Qualifications

• Language proficiency: Italian, English, Spanish, or French as applicable.
• Demonstrated sales instinct and ability to close deals.
• Strong understanding of digital products and usability for customers.
• Excellent presence and communication with senior stakeholders.

Responsibilities

• Lead partner go-lives from kick-off to launch with product and tech teams.
• Track partner adoption, engagement, and results; translate data into actionable plans.
• Be main point of contact; run meetings, present results, and negotiate with confidence.
• Identify and close upsell and expansion opportunities with existing partners.
• Bring partner feedback to product team and drive relevant initiatives.
• Travel to meet partners in Italy and abroad.

Skills

Italian

English

Spanish

Sales instinct

Digital products

Stakeholder management

Communication

Job description

Finanz is a Milan-based fintech with a simple mission: make financial education accessible to everyone. Through our app and Academy we help people understand and manage their money. We bring this experience to banks and fintech partners in Italy and across international markets.

The role

• You will own the relationship with our B2B partners, from the first go-live onwards, and make sure every partnership grows.
• It is a hybrid role: half customer success, half sales. You will look after partners, analyse their results and find new opportunities to expand the collaboration.
• You will work closely with the founder and the B2B team, and meet partners at every level, from operational teams up to the C-suite.

Responsibilities

• Lead partner go-lives from kick-off to launch, working with our product and tech teams.
• Track each partner's performance after launch (adoption, engagement, results) and turn the numbers into concrete improvement plans.
• Be the main point of contact for partners: run meetings, present results, handle objections and negotiations with confidence.
• Spot and close upsell and expansion opportunities with existing partners.
• Bring partner feedback to the product team and, when there is room, take ownership of product initiatives.
• Travel to meet partners in Italy and abroad.

Data, product and AI

• Define and monitor the health metrics of each partnership.
• Use data to support your proposals to partners and to the internal team.
• Use AI tools every day to work faster: analysis, reporting, meeting preparation.

Requirements

• Excellent command of at least three of these languages: Italian, English, Spanish, French.
• A natural sales instinct: you can lead a meeting, read the room and close.
• Solid understanding of digital products. You do not need to be a product manager, but you learn fast and you speak product with confidence.
• Strong presence and communication skills, comfortable in front of senior stakeholders.
• Structured, autonomous and results-driven.

Direct work with the founder and a real impact on the growth of the company.