Customer Success Engineer - Additive Manufacturing

Caracol AM; Barlassina; Ibrido; EUR 34.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary €34k–€38k per year

Flexible working hours

Smartworking

Career advancement

International and innovative work环境

Descrizione del lavoro

Caracol AM is seeking a Customer Success Engineer in Italy to act as a trusted advisor in the post-sales phase, supporting customers in design, process, and software topics. You will work at the intersection of customers and internal technical teams, ensuring timely and high-quality assistance while helping customers maximize the value of Caracol’s technologies.

Responsibilities include serving as a primary post-sales contact, resolving technical issues, providing design workflow guidance,

Competenze

• Degree in Mechanical or Industrial Engineering or related field.
• 2–3 years in roles such as Application Engineer, Design Engineer, Customer Success, or Technical Support in industrial or manufacturing environments.
• Experience in industrial contexts; exposure to Additive Manufacturing is a plus.
• Experience in 3D modelling; knowledge of Rhinoceros is a plus.
• Good understanding of design processes, software tools, and manufacturing workflows.
• Strong interpersonal and communication skills, with a customer-oriented mindset.
• Fluency in English and Italian is mandatory.

Mansioni

• Act as a key post-sales contact, ensuring timely and effective support.
• Support the resolution of technical issues related to applications, software, and manufacturing processes, coordinating with internal teams when needed.
• Provide consultative guidance on design workflows, processes, and software tools to drive effective adoption of Caracol’s solutions.
• Collect and structure customer feedback, identifying recurring issues and opportunities for improvement.
• Monitor customer activity and engagement, contributing to a proactive and structured post-sales follow-up.

Conoscenze

Customer focus

Design workflows

Communication

English and Italian

Formazione

Mechanical or Industrial Engineering degree

Strumenti

Rhino 3D

Descrizione del lavoro

Caracol AM is seeking a Customer Success Engineer in Italy to act as a trusted advisor in the post-sales phase, supporting customers in design, process, and software topics. You will work at the intersection of customers and internal technical teams, ensuring timely and high-quality assistance while helping customers maximize the value of Caracol’s technologies.

Responsibilities include serving as a primary post-sales contact, resolving technical issues, providing design workflow guidance,