Customer Success Coordinator – Operations & Insights

Vaultica

Siziano

In loco

EUR 36.000 - 48.000

Tempo pieno

3 giorni fa

Candidati tra i primi

Generatore di candidature

Ottieni una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che stanno cercando.

Supera i filtri ATS

Descrizione del lavoro

Vaultica is seeking a Customer Success Coordinator to support the Customer Success Management function through structured coordination of customer-related administration, operational follow-up, reporting, and internal stakeholder alignment.

You will assist the Customer Success Managers and the wider matrix organization in maintaining accurate customer information, timely follow-up, effective service coordination, and a consistent customer experience, while strategic ownership remains with the

Competenze

Professional customer-facing communication skills.
Service-oriented mindset for long-term relationships.
Ability to prioritize and manage multiple tasks.
Self-motivated and disciplined, with the ability to plan, organize, execute, and follow through on assigned activities.
Strong written and verbal communication skills, with the ability to collaborate effectively in a team and matrix organization.
Competent IT skills, including Microsoft Office, CRM systems, reporting tools, NetSuite, and ServiceNow.
Understanding of customer success practices, service delivery coordination, account support, and operational follow-up processes.
Fluent in business English. Additional local language skills and cultural awareness are considered an advantage.

Mansioni

Support routine service assurance activities for designated customer accounts as directed by the responsible Customer Success Manager.
Coordinate customer success-related queries, actions, and follow-ups with relevant internal stakeholders.
Support the preparation, coordination, and documentation of customer audits and related customer-facing activities.
Support Customer Success Managers with renewals, commercial administration, Lead-to-Cash coordination, NetSuite updates, and ServiceNow follow-up.
Prepare and coordinate materials for monthly or quarterly customer review meetings, as required.
Support customer satisfaction and pulse survey activities, including data collection, documentation, and follow-up actions.
Monitor selected customer metrics, alerts, and operational inputs, escalating anomalies to the responsible Customer Success Manager.
Support tracking, documentation, and follow-up of service-level agreements (SLAs), including escalation of potential deviations to the responsible Customer Success Manager.
Coordinate with the matrix organization to support timely execution of operational tasks, reports, and agreed service commitments.
Coordinate internal stakeholders to support resolution of incidents, service queries, and operational issues impacting customer experience.
Collect, organize, and share customer and operational insights that may support identification of service improvement opportunities or added-value services.
Support onboarding, handover, and coordination activities for designated customer accounts in alignment with the responsible Customer Success Manager.
Contribute to continuous improvement initiatives by providing relevant data, insights, and administrative coordination.
Support process documentation and operational enhancements to improve consistency, efficiency, and governance.
Provide relevant internal stakeholders with accurate and up-to-date information regarding customer expectations, operational status, agreed actions, and follow-up items.
Maintain customer-related documentation, customer history, internal records, and knowledge repositories in accordance with agreed processes.
Prepare internal reports, management information, and status updates as assigned.