Customer Servie Specialist

MSX International; Roma; Ibrido; EUR 8900 - 12.000; Part-time

Vantaggi offerti da questo lavoro

Company laptop provided

Hybrid work model (first month office)

Internship contract

Descrizione del lavoro

MSX International in Rome is seeking a Customer Service Specialist on an internship basis to kickstart a career in a dynamic, international environment. You will engage with customers to boost loyalty, schedule service appointments, share promotions, and maintain accurate records while delivering exceptional customer experiences.

Ideal for recent graduates with strong communication, teamwork, and a proactive attitude.

Competenze

• Bachelor's degree in a relevant field (Economics, Business Administration, Management, Communications) preferred.
• Proficiency in Italian; good command of English.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset and strong teamwork.
• Strong organizational skills and attention to detail.
• Proactive attitude and willingness to learn.

Mansioni

• Contacting customers to strengthen loyalty and engagement.
• Schedule service appointments per processes and guidelines.
• Inform customers about ongoing promotions and campaigns.
• Maintain accurate records of customer interactions.
• Deliver an excellent customer experience.
• Collaborate with team members to achieve goals.

Conoscenze

Italian language proficiency

English proficiency

Communication skills

Teamwork

Customer orientation

Attention to detail

Formazione

Bachelor's Degree in Economics, Business Administration, Management, or related field

Descrizione del lavoro

• Compensation: EUR 800 - EUR 1,100 - monthly

Company Description

MSX International is a leading global provider of business process outsourcing solutions, supporting organizations across the automotive sector and beyond. With a presence in more than 80 countries, MSX helps companies improve customer experience, optimize operations, and drive business performance.

Job Description

We are looking for a Customer Service Specialist to join our team in Rome. This role is ideal for recent graduates or candidates with limited professional experience who are eager to start their career in a dynamic and international environment.

Key responsibilities include:

• Contacting customers to strengthen customer loyalty and engagement.
• Scheduling service appointments according to established processes and guidelines.
• Informing customers about ongoing promotions, campaigns, and initiatives.
• Maintaining accurate records of customer interactions.
• Delivering an excellent customer experience.
• Working closely with team members to achieve shared objectives.

Qualifications

• Bachelor's Degree in Economics, Business Administration, Management, Communication, or a related field preferred.
• Professional proficiency in Italian.
• Good command of English.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team environment.
• Proactive attitude and willingness to learn.

Additional Information

• Internship contract.
• Hybrid working model (first month fully office-based).
• Company laptop provided.
• International and collaborative working environment.
• Career development opportunities and long-term growth potential.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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