Customer Service Specialist (f/m/d)

freudenberg; Pinerolo; In loco; EUR 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

Freudenberg Sealing Technologies Italia is seeking a customer service professional to manage order validation, confirmation, and monitoring for Italian customers. You will ensure clear communication between customers and internal production, handling issues and escalations as needed.

The role requires a Bachelor's degree in Language or Economics, SAP experience, and fluency in English and German; French is a plus. Prior customer service experience is beneficial for success in this position.

Competenze

• Bachelor's degree in Language or Economics; advanced degree preferred or compensating experience.
• Professional experience in customer service is a plus.
• Fluent-level English and German; French considered a plus.

Mansioni

• Order Validation & Entry: validate and enter orders accurately.
• Order Confirmation: confirm receipt, creation and delivery of orders.
• Monitoring & Management: track order status and manage claims/returns.
• Communication: maintain clear communication between customers and internal production.
• Customer Support: act as primary contact for customers and escalate issues as needed.
• Projects & Initiatives: support transfer projects and process improvement initiatives.

Conoscenze

English

German

French (optional)

Formazione

Bachelor's degree in Language or Economics

Strumenti

SAP

Descrizione del lavoro

Working at Freudenberg: We will wow your world!

Responsibilities:

• Order Validation & Entry : Conduct order validations and entries.
• Order Confirmation : Confirm customer order receipt, creation, and delivery.
• Monitoring & Management: Monitor and track order statuses, managing claim cases and returns.
• Communication: Provide clear and consistent communication between customers and internal production.
• Customer Support: Serve as the primary contact for customers, including cases of issues or escalation.
• Projects & Initiatives : Support transfer projects and process improvement initiatives.

Qualifications:

• Educational Background: Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
• Professional Experience : Specified years of customer service experience is a plus.
• Skills : SAP experience.
• Languages : Fluent-level English, and German. French is a plus.

The minimum gross annual salary for this position in Italy is €31,000. Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.